Overview This comprehensive guide is intended to be used following the initial setup of your KCC system as well as following any major changes to your system setup (such as new courier integrations). We do not recommend going live with any channel or ...
Found in: Testing & Go Live
Information This page contains the field mapping requirements for importing existing sales orders into Khaos Control Cloud (KCC). MANDATORY FIELDS Mandatory fields vary depending on the complexity of the data you are intending to import. Notes A ...
Found in: Data Import
Overview If you don't want to tie up stock on a sales order with a delivery date in the future, you can postpone the assignment of the stock in the Back Order Manager. This video describes the process you need to follow and there are written ...
Found in: Backorder Management
Overview When an order imports from a channel it will use criteria to try and match/merge company records before creating another one. Specification The system matches on the company Code (URN) and if that is not found it will look at the Addresses, ...
Found in: Importing Orders
Overview This video will show you how to set up the invoice priorities you want to use in the system. Invoice Priorities help identify sales orders in the Sales Invoice Manager that may require special attention, for example if they are same day ...
Found in: Crediting, Invoicing & Statements
Overview When setting up your documents in KCC, there are quite a few options available. This video explains what is available and there are step-by-step instructions below the video: Steps 1. Go into System Setup. 2. Open Document & Email Settings. ...
Found in: Documents
Integrating with Quickbooks Introduction This guide details the steps required to enable and configure your Khaos Control Cloud system to start exporting invoice information to and receiving payments from your Quickbooks account. Before You Begin ...
Found in: Quickbooks
Overview The Countries screen in KCC contains a list of countries for accounting, addressing, credit control and delivery purposes and uses the ISO 3166 standard. You may wish to configure some of these, this video explains how and there are step by ...
Found in: Countries
Overview How to mark a customers address as requiring a Customs Invoice Notes This assumes you have configured your custom invoices. Customs Invoices Configuration When creating a new customer Click on the blue button at the top of the screen. Select ...
Found in: Addresses & Delivery
Overview Harmonisation Codes are required by some couriers when shipping goods overseas. There are three steps to setting up Harmonisation Codes, although one is optional: Setup the code in System Data and link it to the country or zone that will be ...
Found in: ICN & Harmonisation Codes
Overview To assist you with adapting your business practices to operate with KCC, you should be testing each area of your business to ensure that your current processes can be carried out in KCC and the outcomes are as you would expect. To help you ...
Found in: Testing & Go Live
Overview This video explains how to set up and apply harmonisation codes in Khaos Control Cloud. Detailed instructions have been provided below the video. Set Up and Apply Harmonisation Codes Step By Step Set Up Harmonisation Codes Click on System ...
Found in: ICN & Harmonisation Codes
Overview This video shows you how you can use a Keycode to add a global discount to a sales order. A step by step guide can be found below the video. Steps Ensure the Keycode is in Edit mode. Use the New button above the Discounts and Delivery ...
Found in: Keycodes
Overview Document and Email Settings is found within System Setup from the left navigation bar. The Documents and Email Settings screen allows you customise certain aspects of your documentation and reports to suit your needs and also allows you set ...
Found in: Documents
Overview This page contains common error messages, known issues with KCC's Amazon Integration and there solutions/resolutions -------------- Amazon shipping error - requires a shipping date at least one day in advance Question/Problem When assigning ...
Found in: Amazon