Problem/Question I am unable to login to KCC using the email address I registered with. Solution If you are trying to access the Khaos Control Cloud system, https://app.khaoscloud.com/, you should login using your Client ID, Username (Usually Admin ...
Found in: Getting Started
Before You Begin This document is intended to be used as a resource alongside the How To Set Up an EKM Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...
Found in: EKM
Overview The bank importer is used to import files which have been exported from your online banking system. Imported transactions can then create payments or journals and attempt allocations. This feature is still in testing phase and should be used ...
Found in: Bank Importer
Overview How to mark a customers address as requiring a Customs Invoice Notes This assumes you have configured your custom invoices. Customs Invoices Configuration When creating a new customer Click on the blue button at the top of the screen. Select ...
Found in: Addresses & Delivery
Before You Begin Khaos Control Cloud can be directly integrated with your website using our webhook 3rd Party API which will allow us to push and pull data from your server. To get started, first speak to your web developer and and give them the ...
Found in: 3rd Party
Question/Problem I bought credits after my account was restricted but I still can't log in. Resolution/Solution This has happened as your monthly service charge invoice was created before you purchased credits. Credits cannot be used to pay an ...
Found in: Billing & Services
Training sessions can be delivered to groups of users within your business however, for groups larger than 4 we do insist that one person is nominated as spokesperson. Training time is purchased for the session rather than the number of participants. ...
Found in: Billing & Services
Question/Problem My Stock Nominal does not update and my CoS is incorrect in my accounts package Cause The default behaviour when exporting Purchase Invoices is to map the Khaos Control Cloud purchase nominal to General Expenses in Xero. It is ...
Found in: Xero Accounting
Order Status & Shipping Notifications Once your Channel is up and running in KCC, shipping notifications (also known as order status updates) will be uploaded to your Channel roughly every 8/20 minutes providing the Don’t upload order status toggle ...
Found in: Permissions
Before You Begin This document is intended to be used as a resource alongside the How To Set Up an eBay Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...
Found in: eBay
Overview This setup guide is designed to work alongside the training you undertake to help you set up your Khaos Control Cloud for your business. There are tooltips available to describe each option within the application itself, just hover your ...
Found in: Crediting, Invoicing & Statements