Overview In KCC there is no option to refund a sales order unless you have issued an invoice. However, if the order is cancelled you likely haven't produced an invoice. Refunds will only sync from your accounts package to KCC and so the first part of ...
Found in: Quickbooks
Overview This video will show you how to set up and configure your email settings in Khaos Control Cloud. There are step-by-step instructions below the video. Steps Click on System Setup. Click on Document and Email Settings. Click on the Email ...
Found in: Emails
Overview This video will show you how to process a sales order when the stock is being drop shipped by your supplier. A step by step guide can be found below the video. Steps In Edit mode, use the New button to add the drop ship item to the sales ...
Found in: Drop Shipping
Overview You can print or email a customer a copy of their sales invoice and delivery note for their records. This video shows you how you can do this. A step by step guide can be found below the video. You can check later that an email was sent by ...
Found in: Common Actions
Overview This video will show you how to import your stock levels into Khaos Control Cloud when your stock items are already in the system. There are step by step instructions below the video. Create the import template as follows: Go to [System ...
Found in: Booking In & Levels
Before You Begin This document is intended to be used as a resource alongside the How To Set Up an EKM Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...
Found in: EKM
Overview There may be times when you may be required to submit a screenshot of any error codes or messages displayed on your screen in order to assist the support process. The procedures for doing this have been broken down in to two sections, ...
Found in: Ticket Portal / Support
Problem/Question How do we make bulk updates to our price lists, and change the "List Price" in the Promotions tab? Solution You can do this using either of the following methods: Price List Imports Using Price List Imports the steps are: Create the ...
Found in: Pricelists
Before You Begin This document is intended to be used as a resource alongside the How To Set Up a Shopify Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we recommend you watch beforehand. By default, any ...
Found in: Shopify
Overview The below will show you how to import your supplier stock levels into your KCC system. Usage There are two parts this process and both will be covered here. Part 1 Getting your data from KCC. This process will export your stock file from KCC ...
Found in: Reordering & Suppliers
Before You Begin This document is intended to be used as a resource alongside the How To Set Up a Woocommerce Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By ...
Found in: WooCommerce
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Shipments
Data Import Once you have gone through the System Values configuration and set up any required System Data options, you may want to import your existing stock or customers and suppliers into Khaos Control Cloud (KCC). The Data Import facility enables ...
Found in: Data Import
Overview User acceptance testing for businesses with more complex processes, such as multiple sites and channels, or with more than 3 - 4 users. We highly recommend you print this page from the attached file. If you can answer yes to all questions in ...
Found in: Testing & Go Live
Introduction to the Setup for Khaos Control Cloud This setup guide is designed to help you set up your Khaos Control Cloud for your business. There are tooltips available to describe each option within the application itself, just hover your mouse ...
Found in: Getting Started