Taking a Screenshot or Image of the Screen or Error Messages
Overview
There may be times when you may be required to submit a screenshot of any error codes or messages displayed on your screen in order to assist the support process. The procedures for doing this have been broken down in to two sections, Windows and Mac.
Windows
In order to take a screenshot on a Windows system do the the following, Note Your system may be using the snipping tool instead of the newer snip & sketch, this is fine and the processes are the same.
Steps
- Click the Start Menu and then click Snip & Sketch (or Snipping Tool).
- Click New.
- Click & Drag over the area you wish to screenshot.
- If you require to screenshot a menu then use the timer before clicking on the New button.
- Snipping Tool - this is the Delay option.
- Snip & Sketch - this is the drop down button next to the New icon.
- To save the image click the floppy disk icon in the top right of the window, alternatively you can copy and paste the image using the two overlapping sheets icon.
- Screenshots are stored on your desktop by default.
Snipping Tool when first loaded
Snipping Tool when image has been selected
Snip & Sketch when first loaded
Snip & Sketch when image has been selected
Mac
in order to take a screenshot on a Mac system carry out the following.
Steps
- Press and hold these three keys together: Shift, Command and 4.
- Click & Drag the crosshair to select the area of the screen to capture.
- To move the selection, press and hold Space bar while dragging.
- To cancel taking the screenshot, press the Esc (Escape) key.
- To take the screenshot, release your mouse or trackpad button.
- If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.
- Screenshots are stored on your desktop.