Overview There may be times when you may be required to submit a screenshot of any error codes or messages displayed on your screen in order to assist the support process. The procedures for doing this have been broken down in to two sections, ...
Found in: Ticket Portal / Support
Overview When using Channels you need to setup product barcodes, e.g. ASIN, eBay SKU etc, so that the system can match the stock items in Khaos Control Cloud with your listed products. This video shows you how to set them up. A step by step guide can ...
Found in: Matching Criteria
Overview Sometimes you may wish to manually push your stock levels to your channels, typically if new items have been added. Usage 1. Go to the stock item screen. 2. Green select the relevant stock items. 3. Select Grid actions in the top right ...
Found in: Overview
Overview This video explains the different areas in KCC where you can find help. There are step by step instructions for all methods beneath the video. Method 1 Click the yellow question mark button at the top right of the KCC window or click the ...
Found in: Ticket Portal / Support
Order Status & Shipping Notifications Once your Channel is up and running in KCC, shipping notifications (also known as order status updates) will be uploaded to your Channel roughly every 8/20 minutes providing the Don’t upload order status toggle ...
Found in: Permissions
Shopify Store Permission change required information Please pass this notification on to whomever administers your Shopify Store settings. If you do not use Shopify in conjunction with Khaos Control Cloud you can ignore this message. Please be aware ...
Found in: Shopify
Overview This video describes the information in a customer, or a supplier's, statement screen in Khaos Control Cloud. There is information below the video about what options are available from this screen. Usage The company Statement screen allows ...
Found in: Crediting, Invoicing & Statements
Overview This is a daunting task for any business manager moving to a new system. The articles below are intended to guide you through the process and highlight any processes that you should test prior to considering going live. This is to ensure ...
Found in: Testing & Go Live
By default, channels functionality on your live system is activated. If you wish to test channel integrations in your demo system, please contact support@khaoscloud.com asking for your channels to be activated in your demo system. The settings within ...
Found in: Permissions
Overview The payments for my channels are going to wrong bank accounts Configuration The below steps inform you how to assign a specific bank account to a channel Steps Open the channel you want ot link to the bank account. Click Edit. Scroll to the ...
Found in: Permissions
Overview There are different methods of creating a Delivery Note to book stock into Khaos Control Cloud. This video explains how to do this from the On Order screen. A step by step guide can be found below the video. Steps In Purchasing , open the On ...
Found in: Creating Delivery Notes
Overview The following video explains how you can add a communication log entry in the Leads (Comm Log) screen. Step by step instructions are below the video. Steps Open CRM. Click on Leads (Comm Log). Double click on the company you wish to add the ...
Found in: Communication Log
Overview The Comm Log is where you can add notes about any contact you have had with a customer, whether it is inquiries about products or debt chasing. The entries for all customers can be viewed in one grid, check out the video to see how to do ...
Found in: Communication Log
Overview When booking in stock, once the delivery note is saved, the system will automatically create a purchase invoice. It is possible for you to consolidate the purchase invoices for a series of delivery notes, so there is just one purchase ...
Found in: Purchase Invoice