Overview This video will show you how to set up return reasons for use when creating a customer return. Step by step instructions can be found below the video. Steps In System Setup, open System Data. Double click on the Return Reasons line to open ...
Found in: Processing Customer Returns
Overview Once you have created a customer return, it's important to record the reason why the stock items are being returned. The video below explains how to do this. A step by step guide can be found below the video. Notes/Caveats Return reasons are ...
Found in: Creating Customer Returns
Overview This video will show you how to set up reasons that you can use to record why quotations are unsuccessful. A step by step guide can be found below the video. Steps In System Setup, open System Data. Double click on the Quotation Reasons line ...
Found in: Quotations & Proformas
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Quotations & Proformas
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Processing Customer Returns
Overview Do you want to record why you failed to convert sales orders into a quotes so you can improve your selling? Then having setup quotation reasons in System Data , you can then add these to unsuccessful quotes and see if there is a pattern for ...
Found in: Quotes
Problem Channel not working and error message "Error 932: Auth token is expired, User needs to generate a new token for this application" is displayed in the Feedback | Notifications tab. Solution There are several reasons why the ebay token has ...
Found in: eBay
Problem/Question How do I refund the VAT for an exported order? Solution This can be done as part of a return exchange, but it is worth creating a new return reason called 'VAT Refund' so you can identify affected orders easily in the Returns ...
Found in: Credits & Refunds
The list below details features and menus not present in KCC Lite – not all of these are listed in the pop up window within KCC and support tickets may refer to a feature on this list. Functions: Email Manager Reports: Keycode Summary, Monthly Sales ...
Found in: Billing & Services
Problem/Question Sales order prices are a few pence out, why is this? Solution/Answer There are a number of reasons why this may be the case. Below are the most common reasons and a solution to correct it. Where there is a mismatch between the ...
Found in: Payments & Pricing
Question/Problem Some orders are not importing from my channel. Resolution/Solution Although there could be a number of reasons for this, the most common have been detailed below and assumes your channel is authenticated correctly. Please follow the ...
Found in: Overview
Problem/Question When producing a delivery note, one or more items are not listed. Solution There are a number of reasons why this might occur and we have detailed the most likely ones below. Item not allocated This occurs when the stock item is not ...
Found in: Addresses & Delivery
Problem Is there a way we can discontinue a product but still allow sales to be logged against the stock item, even if sold out? Solution At present this is not possible. There are a number of reasons for this, the major one is that a discontinued ...
Found in: Reordering & Suppliers
Question/Problem When Synchronising with Xero not all pending invoices are exported or payments imported. Cause There could be many reasons why this could occur but we have listed the two most common below. Resolution/Solution 1 If your Xero ...
Found in: Xero Accounting
Question/Problem Channel orders not importing from channel but were importing yesterday. Resolution/Solution Although this could be for a number of reasons, a sudden stop of orders importing suggests an authentication issue. Certain channels only ...
Found in: Overview