Set Up Return Reasons


This video will show you how to set up return reasons for use when creating a customer return. Step by step instructions can be found below the video.


  1. In System Setup, open System Data.
  2. Double click on the Return Reasons line to open the table.
  3. Enter Edit Mode.
  4. Use the New button to add a new return reason.
  5. Enter a description for the return reason.
  6. If required, one of the return reasons can be set as the default by checking the box in the Default column.
  7. Any return reasons no longer required can be hidden by ticking the box in the Hide column.
  8. Save the screen.

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