Record a Return Reason Against a Return Item


Once you have created a customer return, it's important to record the reason why the stock items are being returned. The video below explains how to do this. A step by step guide can be found below the video.


Return reasons are setup in System Data so you can create reasons that apply to your business.


  1. Ensure the Return is in Edit mode and the item(s) have been added.
  2. Use the drop down in the Return Reason column to select the return reason. These will need to have been set up in System Data beforehand.

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