Overview Sometimes you may need to delete an order which has not yet been despatched. Usage As long as you haven't shipped anything, the steps below will remove the order as well as any payment linked to it. Open up the sales order Select the Payment ...
Found in: Credits & Refunds
Overview You can refund just the postage on a Sales Order if it was mistakenly added. Usage This would need to be done as a credit note. To do this: Steps Go to the original sales order. Click Actions and select As Credit Note (This in the the Copy ...
Found in: Credits & Refunds
Overview You may need to send goods overseas, requiring a customs invoice with additional information on. KCC can produce a customs invoice with this extra information. Usage The customs invoices produced by KCC are customs compliant and many of our ...
Found in: Addresses & Delivery
Overview How to mark a customers address as requiring a Customs Invoice Notes This assumes you have configured your custom invoices. Customs Invoices Configuration When creating a new customer Click on the blue button at the top of the screen. Select ...
Found in: Addresses & Delivery
Overview This video explains how to set couriers based on the volume of the order being shipped. Step by step instructions can be found below the video. Steps Go to [System Setup | System Data | Courier Bandings]. Click Edit. Populate the Volume Low ...
Found in: Shipments
Overview Adding freight and delivery charges to purchase invoices helps to provide better margin information. The additional charges are added proportionally to the items in the purchase invoice. Usage Open the unposted Purchase Invoice. Enter Edit ...
Found in: Purchase Invoice
Overview This comprehensive guide is intended to be used following the initial setup of your KCC system as well as following any major changes to your system setup (such as new courier integrations). We do not recommend going live with any channel or ...
Found in: Testing & Go Live
Overview To assist you with adapting your business practices to operate with KCC, you should be testing each area of your business to ensure that your current processes can be carried out in KCC and the outcomes are as you would expect. To help you ...
Found in: Testing & Go Live
Overview To ensure that KCC has been setup to mirror your business practises, you should be testing each of your business scenarios to ensure that your current processes can be carried out in KCC and the outcomes are as you would expect. The Extended ...
Found in: Testing & Go Live
Problem My orders are not being marked as complete or fulfilled on my channel. Solution The shipping notification (including tracking number) and the completed status of the order are both uploaded to the channel at the point the order is issued. ...
Found in: Channels
Order Status & Shipping Notifications Once your Channel is up and running in KCC, shipping notifications (also known as order status updates) will be uploaded to your Channel roughly every 8/20 minutes providing the Don’t upload order status toggle ...
Found in: Permissions
This feature is still in development and all instructions in this article MUST be adhered to. Please contact training@khaoscloud.com if you are unsure about any steps. When importing ICN codes, the system will only allow ICN codes that do not ...
Found in: ICN & Harmonisation Codes
Before you begin This article is intended only for US clients using Khaos Control Cloud, if you are based outside the USA please do not use this guide as serious tax issues may occur. Overview Our Training Team will cover the initial setup of your ...
Found in: TAX Register & Taxing
Shopify Store Permission change required information Please pass this notification on to whomever administers your Shopify Store settings. If you do not use Shopify in conjunction with Khaos Control Cloud you can ignore this message. Please be aware ...
Found in: Shopify
Before You Begin This document is intended to be used as a resource alongside the How To Set Up a Shopify Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we recommend you watch beforehand. By default, any ...
Found in: Shopify