Overview In KCC there is no option to refund a sales order unless you have issued an invoice. However, if the order is cancelled you likely haven't produced an invoice. Refunds will only sync from your accounts package to KCC and so the first part of ...
Found in: Quickbooks
Overview This video explains how you setup and use Royal Mail Click and Drop with KCC. You will find step by step instructions below the video. Please note that the video does not mention adding the Endpoint URL when configuring the courier. This ...
Found in: Courier Integrations
New Feature: It is now possible to Assign Stock directly from a Sales Order without having to use the Backorder list New Feature: Simple Stock Take added to Stock Adjustments, which allows for scanning of stock items New Feature: It is now possible ...
Found in: What's New
Overview The following video explains grid tagging, what it is and how it can be used to streamline your operations using visual indicators. You can find step by step instructions for grid tagging below the video. It is important to remember that ...
Found in: User Interface
New Feature: Brexit change - Country Tax, which allows for TaxRates to be defined and used for different countries New Feature: Country Tax... [System Data | Countries] action added to add TaxRates to a country New Feature: Country Tax... [System ...
Found in: What's New
Added an easy way to Add/Edit addresses from within a Sales Order Added option for a more detailed Shipping export to CSV that can now include item level data Added new desktop notifications Added new loading bar, with enhanced loading performance ...
Found in: What's New
New Feature: Pick, Pack Verification operation added to Sales Invoice Manager New Feature: Workflow reporting via Email triggers New Feature: Amazon FBA integration New Feature: Emails can now be delayed and cancelled when queued New Feature: System ...
Found in: What's New
Overview In order to set our system so it is ready for IOSS, the following settings should be set as required. BEFORE YOU BEGIN Read the IOSS information for KCC user here, EU Vat Import One Stop Shop (IOSS) to ensure you meet the criteria for IOSS. ...
Found in: Brexit & IOSS
Overview We have done what we can to ensure that we have added as much Brexit support. However, it is important that you review your own needs and business requirements and make sure that you do your own research to ensure that you are ready for ...
Found in: Brexit & IOSS
Overview To assist you with adapting your business practices to operate with KCC, you should be testing each area of your business to ensure that your current processes can be carried out in KCC and the outcomes are as you would expect. To help you ...
Found in: Testing & Go Live
IMPORTANT This is a complex issue, and each business must review and understand EU VAT and IOSS as it applies to their own circumstances. We will be reviewing all the feedback from customers and updating this page as and when new information is ...
Found in: Brexit & IOSS
Overview This setup guide is designed to work alongside the training you undertake to help you set up your Khaos Control Cloud for your business. There are tooltips available to describe each option within the application itself, just hover your ...
Found in: Getting Started with Stock
This feature is still in development and all instructions in this article MUST be adhered to. Please contact training@khaoscloud.com if you are unsure about any steps. When importing ICN codes, the system will only allow ICN codes that do not ...
Found in: ICN & Harmonisation Codes
Information This page contains the field mapping requirements for customer and supplier imports. This page is also available to download as a PDF from the attachments tab. An example Customer / Supplier import file is available on the attachments ...
Found in: Data Import
Overview To ensure that KCC has been setup to mirror your business practises, you should be testing each of your business scenarios to ensure that your current processes can be carried out in KCC and the outcomes are as you would expect. The Extended ...
Found in: Testing & Go Live