Overview Once you have created a customer return, it's important to record the reason why the stock items are being returned. The video below explains how to do this. A step by step guide can be found below the video. Notes/Caveats Return reasons are ...
Found in: Creating Customer Returns
Question/Problem My Company doesnt pay tax how can the system reflect this Resolution/Solution If your company does not pay tax, then the stock items in your system should be set as exempt for tax. This can be done with a stock import. Notes/Caveats ...
Found in: TAX Register & Taxing
Overview This video will show you how to set up return reasons for use when creating a customer return. Step by step instructions can be found below the video. Steps In System Setup, open System Data. Double click on the Return Reasons line to open ...
Found in: Processing Customer Returns
Overview We have done what we can to ensure that we have added as much Brexit support. However, it is important that you review your own needs and business requirements and make sure that you do your own research to ensure that you are ready for ...
Found in: Brexit & IOSS
Problem Shopify sales orders are importing with incorrect amounts. Cause The Shopify shop is set to not calculate VAT when the country in Khaos Control Cloud is set to calculate VAT or the items are set to calculate VAT. Solution How to fix this for ...
Found in: Shopify
Overview You need to setup your tax rates so that the correct rate is applied when purchasing and selling items. See the video for more information: A step by step guide can be found below the video. Steps In System Setup, open System Data. Double ...
Found in: TAX Register & Taxing
Overview This video will show you how to import your stock levels into Khaos Control Cloud when your stock items are already in the system. There are step by step instructions below the video. Create the import template as follows: Go to [System ...
Found in: Booking In & Levels
Question/Problem If a customer has paid for a sales order but we don't have stock, why can we not allocate the full payment? Resolution/Solution This is to do with how your system values have been set up and the steps below should resolve this issue. ...
Found in: Crediting, Invoicing & Statements
Overview When setting up your documents in KCC, there are quite a few options available. This video explains what is available and there are step-by-step instructions below the video: Steps 1. Go into System Setup. 2. Open Document & Email Settings. ...
Found in: Documents
Overview This video will show you how to view your debtors in Khaos Control Cloud. A description of the screen is below the video. Steps Open the [ Accounts | Debt Management ] screen. The screen consists of the following columns: URN: the customer ...
Found in: Debt Management
Order Status & Shipping Notifications Once your Channel is up and running in KCC, shipping notifications (also known as order status updates) will be uploaded to your Channel roughly every 8/20 minutes providing the Don’t upload order status toggle ...
Found in: Permissions
Overview This video will show you how to get an overview of your creditors. A step by step guide can be found below the video. Steps Open the [ Accounts | Debt Management ] screen. The screen consists of the following columns: URN: the suppliers URN. ...
Found in: Debt Management
Problem/Question Sales order prices are a few pence out, why is this? Solution/Answer There are a number of reasons why this may be the case. Below are the most common reasons and a solution to correct it. Where there is a mismatch between the ...
Found in: Payments & Pricing
Problem/Question How do we make bulk updates to our price lists, and change the "List Price" in the Promotions tab? Solution You can do this using either of the following methods: Price List Imports Using Price List Imports the steps are: Create the ...
Found in: Pricelists
Overview The below will explain the difference between Run to Zero and Discontinued stock, and when to use each of them. Usage These two functions often operate one after the other as stock reaches the end of it's availability or lifespan. You can ...
Found in: Reordering & Suppliers