Overview This below explains how you create and process a customer return where the items being sent out to the customer are the same as the items being returned, or they are of the same value. For example where the customer received the items but ...
Found in: Creating Customer Returns
Overview If you need to create an ad-hoc credit for a customer, this video explains how you can do this: A step by step guide can be found below the video. Steps Create a New Sales Order. Select the customer from the lookup. Change the Sales Order ...
Found in: Credits & Refunds
Overview The following video explains the process for creating SCS (Size, Colour, Style) stock items. The process involves creating a parent stock items and then creating variations based on the parent stock item. There are step by step instructions ...
Found in: Size, Colour, Style (SCS)
Overview This video will show you how to set up a Shopify channel in Khaos Control Cloud. It should be used in conjunction with the Shopify Integration Guide and How To Control Stock Levels On Your Channel video.
Found in: Shopify
Overview In order to remove an email address allocated to a customer you can follow these steps: Steps Select the Company tab on the Navigation bar. Find the Customer you want to update using the filters. Click the Edit Button so that the information ...
Found in: Emails
Overview How to add the DNS records to your Shopify domain to enable the email functionality within Khaos Control Cloud. Steps Log into their Shopify admin panel. Go to Online Store > Domains. In the Shopify-managed domains section, click the name of ...
Found in: Shopify
Overview We will always review requests for new features and we operate a system whereby our customers can vote on the ideas of others. Features with with most votes will be considered for development first, however if we spot a feature request that ...
Found in: User Interface
Overview In order to set up a new channel please follow the below steps and select the type of channel you wish to set up when you get to step 5. Steps Click the dropdown menu on the blue button at the top of the KCC screen. Click New Channel. In the ...
Found in: Permissions
Question/Problem I need to account for my channel fees and my channel sales in a single nominal classification, how can I set this up? Resolution/Solution In Khaos Control Cloud it is not possible to assign a nominal classification to sales received ...
Found in: Nominals
Overview This video explains how to create a special offer that is triggered by the sales order value. Step by step instructions are below the video. Video Steps Go to [Promotions | Special Offers]. Click Edit. Enter the order value details required ...
Found in: Special Offers
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: CRM & Data Protection
Overview The following video explains how you add stock items to the customer return once it has been created, see How To Create a New Customer Return. There are step-by-step instructions below the video. Steps Open the return. Click on the + New ...
Found in: Creating Customer Returns
Before You Begin This article contains no instructions on the setup of your KCC system, instead it links to the individual guides that do. If you have any queries about these articles please contact training@khaoscloud.com and our Training Team will ...
Found in: Getting Started
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: CRM & Data Protection
Overview Sometimes you may wish to perform a like-for-like, or direct, exchange in KCC. Usage Create the Return Go to the original sales order. Green select item(s) to be returned. Click Actions. Click Create Customer Return Note. In the popup dialog ...
Found in: Creating Customer Returns