Record a Return Reason Against a Return Item
Overview
Once you have created a customer return, it's important to record the reason why the stock items are being returned. The video below explains how to do this. A step by step guide can be found below the video.
Notes/Caveats
Return reasons are setup in System Data so you can create reasons that apply to your business.
Steps
- Ensure the Return is in Edit mode and the item(s) have been added.
- Use the drop down in the Return Reason column to select the return reason. These will need to have been set up in System Data beforehand.