Overview When using Channels you need to setup product barcodes, e.g. ASIN, eBay SKU etc, so that the system can match the stock items in Khaos Control Cloud with your listed products. This video shows you how to set them up. A step by step guide can ...
Found in: Matching Criteria
Shopify Store Permission change required information Please pass this notification on to whomever administers your Shopify Store settings. If you do not use Shopify in conjunction with Khaos Control Cloud you can ignore this message. Please be aware ...
Found in: Shopify
By default, channels functionality on your live system is activated. If you wish to test channel integrations in your demo system, please contact support@khaoscloud.com asking for your channels to be activated in your demo system. The settings within ...
Found in: Permissions
Overview Sometimes you may wish to manually push your stock levels to your channels, typically if new items have been added. Usage 1. Go to the stock item screen. 2. Green select the relevant stock items. 3. Select Grid actions in the top right ...
Found in: Overview
Order Status & Shipping Notifications Once your Channel is up and running in KCC, shipping notifications (also known as order status updates) will be uploaded to your Channel roughly every 8/20 minutes providing the Don’t upload order status toggle ...
Found in: Permissions
Overview This is a daunting task for any business manager moving to a new system. The articles below are intended to guide you through the process and highlight any processes that you should test prior to considering going live. This is to ensure ...
Found in: Testing & Go Live
Overview The payments for my channels are going to wrong bank accounts Configuration The below steps inform you how to assign a specific bank account to a channel Steps Open the channel you want ot link to the bank account. Click Edit. Scroll to the ...
Found in: Permissions
Problem: Import from channels functionality for WooCommerce Solution: This function acts as a standard stock importer. It takes the relevant information from WooCommerce and imports it into Khaos. Also, if an stock code already exisist under the same ...
Found in: WooCommerce
Question/Problem I need to account for my channel fees and my channel sales in a single nominal classification, how can I set this up? Resolution/Solution In Khaos Control Cloud it is not possible to assign a nominal classification to sales received ...
Found in: Nominals
Recommended Actions: 1. Check the Notifications tab for the channel, this will show any recent errors, which might bear fruit give you a steer or further questions to ask / check. 2. A Common problem for Shopify channels is not having a Location ...
Found in: Shopify
Problem When linking to my eBay channel I receive an error code 12002. Solution This issue occurs due to a connectivity issue between KCC and eBay. Commonly it is due to the channel not being enabled when the Begin Auth button is selected. However, ...
Found in: eBay
WARNING This procedure should not be carried out if you: Have duplicate stock items Have stock items with multiple SKUs, variations or options Have the same stock item on different channels not using the same SKU Please Note: We have no control over ...
Found in: Overview
Question/Problem Channel orders not importing from channel but were importing yesterday. Resolution/Solution Although this could be for a number of reasons, a sudden stop of orders importing suggests an authentication issue. Certain channels only ...
Found in: Overview
Question Consignment references are not being sent up to my channel. Solution This will only happen once the order has had its shipment confirmed and the consignment reference has been registered against the order. The movement of the order from ...
Found in: Shipments