Overview You can see the products on active quotes and how many items are assigned in the reports section of the system. Steps Go to Product Item Sales report in the Reports section of the system, In the Filter section toggle on Quotations
Found in: Reporting
Overview You can raise a refund for an item at the price that was originally paid by the customer. Usage You can see the items a customer has purchased in the [Customer Service | Product Analysis] screen. Steps Go to [Company] and select the customer ...
Found in: Processing Customer Returns
Overview You can add a long description against a stock item giving the user more details about the product, for example washing instructions, other sizes, related items etc. There are step by step instructions below the video. Steps Open the stock ...
Found in: Getting Started with Stock
Categories (Main/Categories) This section must currently be setup from within the channel. Listing on Shopify Once your system is connected to Shopify and the 'Synchronise Categories 'toggle is turned on, the system will pull down a list of your ...
Found in: Channels
Overview This video explains the different areas in KCC where you can find help. There are step by step instructions for all methods beneath the video. Method 1 Click the yellow question mark button at the top right of the KCC window or click the ...
Found in: Ticket Portal / Support
Overview Agents can be setup in KCC and can then be linked to sales orders. Agents activity can be reported on in the reports section of the system in the product sales, customer sales and invoice sales tabs. Usage In System Setup, open System Data. ...
Found in: Agents
Overview The below will show you how to view movements against a stock item, which can be used to determine when the item went out of stock. Usage The best way to check this would be using the steps below: Open your Stock Item. Select the Movements ...
Found in: Booking In & Levels
Overview You can use profit margins for move with relationships to see whether it is worth it to continue selling as a pack in the future. Bear in mind that you can only see this information once the parent item has been sold. Usage In order to see ...
Found in: Reporting
Overview This video shows how you can setup a Special Offer to automatically add items to sales orders. You can configure this to add different quantities so the customer can decide whether they wish to purchase the items or not. A step by step guide ...
Found in: Special Offers
Overview The below will explain the options to export the current UDA data values for all stock items. Usage This feature is currently not available in Khaos Control Cloud. You can make a suggestion for this feature on the product roadmap here, ...
Found in: Getting Started with Stock
Overview You can refund just the postage on a Sales Order if it was mistakenly added. Usage This would need to be done as a credit note. To do this: Steps Go to the original sales order. Click Actions and select As Credit Note (This in the the Copy ...
Found in: Credits & Refunds
Overview Setting up supplier price lists allows you to create quantity breaks for stock items that you purchase. To see how to use supplier price lists check out the following video. There are step by step instructions below the video. Steps Open the ...
Found in: Supplier Pricelists
Overview This video explains how to set up and use country specific VAT in Khaos Control Cloud. There are step by step setup instructions below the video. Steps Firstly, enable Country Specific Tax. Go to [System Setup | System Values | Accounts]. ...
Found in: TAX Register & Taxing
Problem/Question How can I bulk update my harmonisation codes? Solution You can bulk update harmonisation codes to stock items using the data import tool by following the steps below. Getting your data KCC Lite does not support the steps in this ...
Found in: ICN & Harmonisation Codes
Information This guide contains the file requirements for importing stock data into Khaos Control Cloud (KCC). This article only covers simple SKUs, a separate guide is available for SCS items (variations) here, Stock Data Import (SCS). Detailed ...
Found in: Data Import