Returned item refund at price paid
Overview
You can raise a refund for an item at the price that was originally paid by the customer.
Usage
You can see the items a customer has purchased in the [Customer Service | Product Analysis] screen.
Steps
- Go to [Company] and select the customer you wish to refund.
- Select the [Customer Service | Product Analysis] tab.
- Use filters to show the stock item in question.
- Click the three dots at the right hand side of the row of the stock item.
- Select Go To Sales Order.
- In the Sales Order screen select the item being returned or refunded.
- Click Actions and select Create Customer Return Note.
- This will populate the return note with the price paid on the original sales order.
- Process return / refund as per the appropriate guide here, Returns Guides.