Question/Problem Channel stock levels are not correct. Resolution/Solution This happens if an item is created on an ecommerce site (channel) with a quantity not matching that in Khaos Control Cloud (KCC) or if the stock level is manually adjusted ...
Found in: Overview
Overview This video will show you how you can control how stock levels are uploaded to your online channels. There are three step by step methods below the video on these procedures. For Amazon the way the system matches when uploading stock items is ...
Found in: Overview
Overview This video describes the settings that you have available to control how your stock records behave in the system. Although this is covered during your initial implementation training, it is worth visiting to ensure that the system is ...
Found in: Getting Started with Stock
Overview You can add a long description against a stock item giving the user more details about the product, for example washing instructions, other sizes, related items etc. There are step by step instructions below the video. Steps Open the stock ...
Found in: Getting Started with Stock
Overview This video explains how to assign stock to a sales order from within the order itself in Khaos Control Cloud. There are step by step instructions below the video. Steps From within the sales order green select the stock item(s) you wish to ...
Found in: Creating Sales Orders & Getting Started
Overview This video will show you how to see the back order requirements for a stock item. A step by step guide can be found below the video. Steps Open the item's Stock Record. Using the Actions menu, select Back Orders. The Back Orders Management ...
Found in: Backorder Management
You can add a web teaser or comment against a stock item, as described in the video. A step by step guide can be found below the video. Open the stock item record. Go to the Telesales/Internet tab. Enter Edit mode. Enter free text into the Web Teaser ...
Found in: Channels
Overview This video will show you how to transfer stock from one site to another. A step by step guide can be found below the video. Steps In Stock Tools, open Stock Adjustments. Double check the Site you are logged in to using the Sites button to ...
Found in: Stock Adjustments
Overview You may want to book stock in, updating your accounts and supplier statement, without making that stock available for sale. This may be because it is a pre-release item, or because you have additional work to do prior to making it available ...
Found in: Reordering & Suppliers
Problem/Question How do we make bulk updates to our price lists, and change the "List Price" in the Promotions tab? Solution You can do this using either of the following methods: Price List Imports Using Price List Imports the steps are: Create the ...
Found in: Pricelists
Overview This video will show you how to set up your level 4 stock types. A step by step guide can be found below the video. Steps In System Setup, open System Data. Double click on the Level 4: Sub Type (additional) line to open the table. Enter ...
Found in: Getting Started with Stock
Overview This video will show you how to set up your level 1 stock types. A step by step guide can be found below the video. Steps In System Setup, open System Data. Double click on the Level 1: Type Types line to open the table. Enter Edit Mode. Use ...
Found in: Getting Started with Stock
Overview This video will show you how to set up your level 3 stock types. This level is optional and is only used if stock type level 4 has been used. A step by step guide can be found below the video. Steps In System Setup, open System Data. Double ...
Found in: Getting Started with Stock
Overview This video shows you how to use unbuild to split up multipacks into single stock items that can then be sold. A step by step guide can be found below the video. Steps Create separate stock controlled SKUs; One for the Multipack One for the ...
Found in: Packs & Builds
Question/Problem We have stock held in various sites on KCC. Is it possible to set up a channel to report stock levels from multiple sites? Resolution/Solution This is possible, but should be undertaken with caution as if the same item tries to sync ...
Found in: Channels