Question/Problem Channel stock levels are not correct. Resolution/Solution This happens if an item is created on an ecommerce site (channel) with a quantity not matching that in Khaos Control Cloud (KCC) or if the stock level is manually adjusted ...
Found in: Overview
Overview You can add images into a stock item, this video shows you the process. It also shows you how you can remove an image. A step by step guide can be found below the video. Usage To add an image: In the Stock Record, open the Images tab. Enter ...
Found in: Images
Question/Problem The stock item stock value is displayed as 2 decimal places but more are needed. Solution You can enable up to 4 decimal places for purchasing as follows: Go to [System Values | Purchasing] . Set Unit Decimal Places to the required ...
Found in: Stock Value
Overview Document and Email Settings is found within System Setup from the left navigation bar. The Documents and Email Settings screen allows you customise certain aspects of your forward facing documentation and reports to suit your needs and also ...
Found in: Emails
Overview If you want to create a sales order but don't want the stock to be assigned when you save the order, this video explains the process you need to follow. A step by step guide can be found below the video. Steps In the Sales Order , enter Edit ...
Found in: Creating Sales Orders & Getting Started
Overview The following guide explains how to remove a single stock item from a build relationship. This may be due to a newly discontinued item that was previously part of a build or simply a change in what items are included in the build. Usage Go ...
Found in: Packs & Builds
Overview This video will show you how to transfer stock from one site to another. A step by step guide can be found below the video. Steps In Stock Tools, open Stock Adjustments. Double check the Site you are logged in to using the Sites button to ...
Found in: Stock Adjustments
Overview This video explains how you can do a stock take using a simple barcode scanner in Khaos Control Cloud. Step by step instruction can be found beneath the video. Steps Open the [Stock Tools | Stock Adjustments] screen. Click Edit. Enable the ...
Found in: Barcode Scanner
Overview In the On Order List screen in the purchasing area of the system it is possible to hide order lines, for example if the items won't be delivered for a while, then you can hide them. This video explains how to do this. A step by step guide ...
Found in: On Order List
You can add a web teaser or comment against a stock item, as described in the video. A step by step guide can be found below the video. Open the stock item record. Go to the Telesales/Internet tab. Enter Edit mode. Enter free text into the Web Teaser ...
Found in: Channels
Overview The below will explain the difference between Run to Zero and Discontinued stock, and when to use each of them. Usage These two functions often operate one after the other as stock reaches the end of it's availability or lifespan. You can ...
Found in: Reordering & Suppliers
Overview This video will show you how you can control how stock levels are uploaded to your online channels. There are three step by step methods below the video on these procedures. For Amazon the way the system matches when uploading stock items is ...
Found in: Overview
Overview When using Channels you need to setup product barcodes, e.g. ASIN, eBay SKU etc, so that the system can match the stock items in Khaos Control Cloud with your listed products. This video shows you how to set them up. A step by step guide can ...
Found in: Matching Criteria
Problem/Question We have rebranded and need the change our company name in KCC, how is this done? Solution In order to change your KCC produced documentation and emails you need to: Go to [System Setup | System Values]. From within the General tab ...
Found in: General
Overview Document and Email Settings is found within System Setup from the left navigation bar. The Documents and Email Settings screen allows you customise certain aspects of your documentation and reports to suit your needs and also allows you set ...
Found in: Documents