Overview The below will explain the shipping process in KCC, including generating shipping labels. Usage The process is identical for all couriers although Royal Mails Click & Drop service requires the labels to be printed from your Click & Drop ...
Found in: Understanding the process
Overview This video will show you how to use the Admin Portal in the system, this can be to add your credit card details, purchase credits, pay for services or add new users. There are step by step instructions below the video to guide you through ...
Found in: Billing & Services
Question/Problem Channel stock levels are not correct. Resolution/Solution This happens if an item is created on an ecommerce site (channel) with a quantity not matching that in Khaos Control Cloud (KCC) or if the stock level is manually adjusted ...
Found in: Overview
Overview The Countries screen in KCC contains a list of countries for accounting, addressing, credit control and delivery purposes and uses the ISO 3166 standard. You may wish to configure some of these, this video explains how and there are step by ...
Found in: Countries
Overview This video will show you how to transfer stock from one site to another. A step by step guide can be found below the video. Steps In Stock Tools, open Stock Adjustments. Double check the Site you are logged in to using the Sites button to ...
Found in: Stock Adjustments
Overview An example where you may want to do this, is when there has been a recent change in your buy/sell price of a stock item. Step By Step In order to update the details of a stock item after the primary data import, you can follow the ...
Found in: Getting Started with Stock
Problem When processing a delivery note, the default value in the BO QTY box is 9999.00, have I missed a setting somewhere for this to be set so high? Solution This number is so high because the system is designed to assume that you will want all of ...
Found in: Processing Delivery Notes
Overview You can create packs, also known as move with or bundle relationships. This video explains the process: Steps Create a non stock controlled pack parent item. Go to the Relationships tab. Enter Edit mode. Use the Relationship Type drop down ...
Found in: Packs & Builds
Prerequisites To carry out this process, you will need to already have or need to create the two new nominals below. These nominals can be created using the guide here, Create Nominal Accounts and the details specified below. Customer Opening Balance ...
Found in: Trial Balance
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Crediting, Invoicing & Statements
Introduction This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen ...
Found in: TAX Register & Taxing
Overview When setting up EC companies it is useful to understand what happens when the following fields on the Customer General screen are used: Tax Ref EC Company Company pays tax For all the following both the Tax and EU checkboxes in System Data ...
Found in: EC Companies
Question/Problem: Oversold an item due to incorrect stock level pushed to channel Answer/Solution: What seems to have happened is the item was created on Shopify after the item was 0 quantity in Khaos Control Cloud(KCC) and it was created with a ...
Found in: Channels
Overview This page contains common error messages, known issues with KCC's Amazon Integration and there solutions/resolutions -------------- Amazon shipping error - requires a shipping date at least one day in advance Question/Problem When assigning ...
Found in: Amazon
Problem/Question Sales order prices are a few pence out, why is this? Solution/Answer There are a number of reasons why this may be the case. Below are the most common reasons and a solution to correct it. Where there is a mismatch between the ...
Found in: Payments & Pricing