Client Query - Part Shipped Web Orders
Question
When part shipping an order where child components are not yet shipped, Khaos Control Cloud is setting the status as shipped on the channel even though there are still unshipped items. Why is this?
Solution
By design, the system will send an order status as soon as the first invoice is issued within Sales Invoice Manager. For Move With items we send all components of the relationship, even if only a single item is shipped. If this not suitable you could use build relationships instead, where the system requires you to pre-build relationship items before they can be shipped. Alternatively, you would need to refrain from part shipping Move With relationships.