Client Query - Can KCC Select a more Appropriate Courier?
Problem
- How to get KCC to select the best courier.
- Part shipments are being allocated the original courier based on the entire order.
Solution
For this to occur it is essential that you have both 'On Import Reassess' and 'On Invoice Reassess' options enabled for the courier(s) you wish this to apply to.
These options enable KCC to select the most appropriate courier based on the specifics of the order (or the invoice for part shipments) when the values in your courier bandings table are applied to it. It will not necessarily choose the courier that the customer has selected but will look at the options available based on the courier group / courier bandings that the order matches to and will then select a courier in priority order.
Working Example
- Customer chooses next day delivery - advertised as Parcelforce on your website.
- Channel is set to use Next Day courier group containing both DPD and Parcelforce.
- Both Parcelforce 24 and DPD next day have overlapping value / weight / postcode conditions in the courier bandings table that the order matches.
- DPD priority set to 10.
- Parcelforce priority set to 20.
- KCC chooses DPD as it has a higher priority than Parcelforce.
The price the customer has paid for delivery is sent to KCC by the channels or will be determined by your delivery rates table for manual orders. Please note that KCC does not use this to determine its choice of courier.