Question I am unable to issue a sales invoice and the following error is displayed 'SOrder Code has No Invoice Code Generated Against It'. Solution The invoice for the sale order(s) has not yet been produced, this can be done by selecting Print ...
Found in: Common Actions
Overview Once a credit note has been printed, you then need to issue it. Once it has been issued the credit note will appear on the customer's statement screen and can then be used. A step by step guide can be found below the video. Steps Open Sales ...
Found in: Issuing
Question/Problem Unable to issue invoice with error message "No Valid Invoice Item Lines". Cause This has occurred as no stock item has been allocated to the order resulting in nothing to be invoiced. Resolution/Solution Place the order(s) back in to ...
Found in: Common Actions
Problem Sales orders generated by the Shopify POS Channel going straight to Issue? Cause This is the expected behaviour for POS orders as POS orders are placed after the item has already been sold, paid for and given to the customer. With this the ...
Found in: Shopify
Overview The Issue stage is the final stage in the Sales Invoice Manager and sales orders are moved into this stage normally after they have been shipped. Issuing a sales order will update stock records including quantities, accounts and the customer ...
Found in: Issuing
Problem/Question How do I Auto Issue sales invoices? Solution Auto Issue is a setting that must be applied to your system by our Tech Team. When enabled, the system will periodically auto issue sales invoices with no pre-processing issues. Notes & ...
Found in: Common Actions
Overview The following video explains how to move sales orders from the Shipping stage in the Sales Invoice Manager. There are step-by-step instructions below the video. Steps Focus on the Shipping stage. Select the sales order, or sales orders, you ...
Found in: Common Actions
Overview The following video explains the despatch process and how to use the Sales Invoice Manager. There are step by step instructions below the video. The Despatch Process Step By Step: Go to [Despach | Sales invoice Manager]. This process assumes ...
Found in: General
For customers who are entitled to Managed Onboarding this article is intended to outline the things that should be kept an eye on during go live day. Stock Levels Ensure they are showing correct levels as early as possible. If incorrect check the ...
Found in: Testing & Go Live
Credits can not be unallocated from suppliers, and you can not delete credit notes that have been issued. To rectify this you will need to use your SP Ledger; Accounts Sales and Purchasing Ledger New Use the Lookup dialog box to locate the supplier ...
Found in: Crediting, Invoicing & Statements
Overview The video below explains the process of issuing a sales invoice and what happens behind the scenes within the accounts and stock records areas of the system. A list of the areas affected is below the video. Notes/Caveats The following areas ...
Found in: Issuing
Problem: The customer has multiple accounts with HMRC for MTD and has accidentally linked an incorrect account to his system. Solution: Remove the token using a connection via PGAdmin to the customers database SQL Statements: select * into ...
Found in: TAX Register & Taxing
Overview This page contains common error messages, known issues with KCC's Amazon Integration and there solutions/resolutions -------------- Amazon shipping error - requires a shipping date at least one day in advance Question/Problem When assigning ...
Found in: Amazon
Problem I mistakenly issued a Credit Note in the wrong tax year. Solution Unfortunately, this can't be undone or deleted. The best thing to do in this instance is to create an SP Ledger entry for the same date that reverses the bad credit note. When ...
Found in: Crediting, Invoicing & Statements
Question/Problem When issuing a sales invoice the following error appears: "Serious data error - Stock Movements do not match Stock Summary for Assignments" Resolution/Solution It is not possible for the user to correct this issue. Please email ...
Found in: Common Actions