Problem Need to set up RM Click and Drop. Solution Click & Drop can be initiated by the user by following this guide - https://support.khaoscloud.com/how-to-set-up-and-use-royal-mail-click-and-drop/ After they have populated their details this will ...
Found in: Courier Integrations
Overview This video explains how you setup and use Royal Mail Click and Drop with KCC. You will find step by step instructions below the video. Please note that the video does not mention adding the Endpoint URL when configuring the courier. This ...
Found in: Courier Integrations
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Shipments
Problem/Question How can I view stock items currently on order from my suppliers? Solution You can do this in 2 clicks! Click [Purchasing] on the main navigation menu and then click [On Order List].
Found in: Common Purchase Order Actions
Overview This video explains how you create and process a customer return where the items being sent out to the customer are worth more than the items being returned. The customer will need to pay the difference. There are instructions below the ...
Found in: Creating Customer Returns
Overview This video shows you how to process customer returns and quarantine stock using sites. There are instructions below the video. Note before you use this option, you will need to setup additional sites, for example Quarantine for the items ...
Found in: Creating Customer Returns
Overview Sometimes you may wish to perform a like-for-like, or direct, exchange in KCC. Usage Create the Return Go to the original sales order. Green select item(s) to be returned. Click Actions. Click Create Customer Return Note. In the popup dialog ...
Found in: Creating Customer Returns
Overview This video shows you how to create and process a customer return where the exchange items cost less than the return items and the customer is due a refund. There are step by step instructions below the video. Usage To create the return: Go ...
Found in: Creating Customer Returns
Overview The below will show you how to create new batches and reconcile your bank accounts using rolled up batches. Usage Add items to batch, either new or existing batch Open the Bank Account. Filter for the transactions you wish to add to a batch, ...
Found in: Bank Account
Overview Sometimes you may need to delete a sales order that has been imported or created in error, or cancelled. This must be done one sales order at a time. Usage Move the sales order to any of the following stages in [Sales Invoice Manager]: ...
Found in: Credits & Refunds
Overview This video explains how to set up and apply harmonisation codes in Khaos Control Cloud. Detailed instructions have been provided below the video. Set Up and Apply Harmonisation Codes Step By Step Set Up Harmonisation Codes Click on System ...
Found in: ICN & Harmonisation Codes
Overview In the screens in Khaos Control Cloud it is possible to filter for information and sort information in the grids. Usage Sorting the grid By clicking on the column heading you can sort ascending (one click - first picture) and descending (two ...
Found in: User Interface
Overview The method used to perform bank reconciliations is described in the following video. The step-by-step instructions are below the video. Steps Open the bank account. Use the filters to refine your entries and populate the grid. Click on the ...
Found in: Bank Account
Overview There maybe times when you wish to unallocate stock from an order, for example to fulfill more urgent orders. The process is described in the video below and there are written instructions beneath: Steps Go to [Despatch | Back Order ...
Found in: Backorder Management
Overview The below will show you how to manage rolled up batches when reconciling bank accounts. Usage View what transactions are in a batch Open the bank account. Green select the batch. Click on the Actions button. Select Show Contents of Batch, a ...
Found in: Bank Account