Overview When using Channels you need to setup product barcodes, e.g. ASIN, eBay SKU etc, so that the system can match the stock items in Khaos Control Cloud with your listed products. This video shows you how to set them up. A step by step guide can ...
Found in: Matching Criteria
Shopify Store Permission change required information Please pass this notification on to whomever administers your Shopify Store settings. If you do not use Shopify in conjunction with Khaos Control Cloud you can ignore this message. Please be aware ...
Found in: Shopify
Order Status & Shipping Notifications Once your Channel is up and running in KCC, shipping notifications (also known as order status updates) will be uploaded to your Channel roughly every 8/20 minutes providing the Don’t upload order status toggle ...
Found in: Permissions
Overview Sometimes you may wish to manually push your stock levels to your channels, typically if new items have been added. Usage 1. Go to the stock item screen. 2. Green select the relevant stock items. 3. Select Grid actions in the top right ...
Found in: Overview
Overview This is a daunting task for any business manager moving to a new system. The articles below are intended to guide you through the process and highlight any processes that you should test prior to considering going live. This is to ensure ...
Found in: Testing & Go Live
By default, channels functionality on your live system is activated. If you wish to test channel integrations in your demo system, please contact support@khaoscloud.com asking for your channels to be activated in your demo system. The settings within ...
Found in: Permissions
Overview The payments for my channels are going to wrong bank accounts Configuration The below steps inform you how to assign a specific bank account to a channel Steps Open the channel you want ot link to the bank account. Click Edit. Scroll to the ...
Found in: Permissions
Question/Problem I need to account for my channel fees and my channel sales in a single nominal classification, how can I set this up? Resolution/Solution In Khaos Control Cloud it is not possible to assign a nominal classification to sales received ...
Found in: Nominals
Overview There are several steps required to perform a stock take, the following steps are a suggestion only. Usage Pause the import of sales orders from the channels. In the Channels screen for each of your channels, toggle the Don't import orders ...
Found in: Stock Adjustments
Before You Begin This document is intended to be used as a resource alongside the How To Set Up an EKM Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...
Found in: EKM
WARNING This procedure should not be carried out if you: Have duplicate stock items Have stock items with multiple SKUs, variations or options Have the same stock item on different channels not using the same SKU Please Note: We have no control over ...
Found in: Overview
Before You Begin This document is intended to be used as a resource alongside the How To Set Up an eBay Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...
Found in: eBay
In order to enable stock prices in KCC to be sent to your BigCommerce channel, the following process must be carried out: Go to [Channels] and open your BigCommerce channel. Click Edit. Go to the [Main | Categories | Category Management Tab]. ...
Found in: BigCommerce
Overview In order to enable stock prices in KCC to be sent to your Shopify channel the following process must be carried out: Steps Go to [Channels] and open your Shopify channel. Click Edit . Go to the [Main | Categories | Category Management Tab] . ...
Found in: Shopify