Problem Client would like their channels enabling on their system. Solution Enter "channelnewclient" into the command window and press enter - This will not prompt anything it will just refresh the screen but will enable the channels for them.
Found in: Overview
Overview When using Channels you need to setup product barcodes, e.g. ASIN, eBay SKU etc, so that the system can match the stock items in Khaos Control Cloud with your listed products. This video shows you how to set them up. A step by step guide can ...
Found in: Matching Criteria
Shopify Store Permission change required information Please pass this notification on to whomever administers your Shopify Store settings. If you do not use Shopify in conjunction with Khaos Control Cloud you can ignore this message. Please be aware ...
Found in: Shopify
By default, channels functionality on your live system is activated. If you wish to test channel integrations in your demo system, please contact support@khaoscloud.com asking for your channels to be activated in your demo system. The settings within ...
Found in: Permissions
Order Status & Shipping Notifications Once your Channel is up and running in KCC, shipping notifications (also known as order status updates) will be uploaded to your Channel roughly every 8/20 minutes providing the Don’t upload order status toggle ...
Found in: Permissions
Overview Sometimes you may wish to manually push your stock levels to your channels, typically if new items have been added. Usage 1. Go to the stock item screen. 2. Green select the relevant stock items. 3. Select Grid actions in the top right ...
Found in: Overview
Problem When trying to test a channel integration in my demo system, I am presented with errors at various stages of the authentication. Solution Channels on demo systems are not enabled by default. If you wish to enable channels in your demo system, ...
Found in: Overview
Question/Problem Move with items are not updating stock levels correctly on my channels. Resolution/Solution Please make sure Calc Rel Potential option is ticked against the channel stock setup which can be found in [ Channels | Main | Stock ] ...
Found in: Overview
Overview The payments for my channels are going to wrong bank accounts Configuration The below steps inform you how to assign a specific bank account to a channel Steps Open the channel you want ot link to the bank account. Click Edit. Scroll to the ...
Found in: Permissions
Overview This is a daunting task for any business manager moving to a new system. The articles below are intended to guide you through the process and highlight any processes that you should test prior to considering going live. This is to ensure ...
Found in: Testing & Go Live
Problem: Import from channels functionality for WooCommerce Solution: This function acts as a standard stock importer. It takes the relevant information from WooCommerce and imports it into Khaos. Also, if an stock code already exisist under the same ...
Found in: WooCommerce
Question/Problem How can I stop KCC from sending stock levels to my channels? Resolution/Solution This must be done one channel at a time, but the process below is identical for all channels. Steps Open the channel and click Edit. Enable the Don't ...
Found in: Permissions
Question/Problem I need to account for my channel fees and my channel sales in a single nominal classification, how can I set this up? Resolution/Solution In Khaos Control Cloud it is not possible to assign a nominal classification to sales received ...
Found in: Nominals
Recommended Actions: 1. Check the Notifications tab for the channel, this will show any recent errors, which might bear fruit give you a steer or further questions to ask / check. 2. A Common problem for Shopify channels is not having a Location ...
Found in: Shopify