Overview If you're using the Back Order Manager you may wish to filter by sales order to see what items the sales order does have allocated. This video explains how to do this. Steps Go to [Despatch | Back Order Manager]. Click the order you wish to ...
Found in: Backorder Management
Overview If you don't want to tie up stock on a sales order with a delivery date in the future, you can postpone the assignment of the stock in the Back Order Manager. This video describes the process you need to follow and there are written ...
Found in: Backorder Management
Overview When using the Back Order Manager you can easily filter the grid by the current stock item. This video explains the process and there are written instructions below: Steps Go to [Despatch | Back Order Manager]. Click the stock Item you wish ...
Found in: Backorder Management
Overview There maybe times when you wish to unallocate stock from an order, for example to fulfill more urgent orders. The process is described in the video below and there are written instructions beneath: Steps Go to [Despatch | Back Order ...
Found in: Backorder Management
Overview It is possible to allocate available stock to back order sales orders using the Back Order Manager. This video explains the process and step by step instructions are below it. Steps Go to [Despatch | Back Order Manager]. Click Filters and ...
Found in: Creating Sales Orders & Getting Started
Problem/Question How can I unassign stock in Back Order Manager? Solution This can be done with just one filter needing to be changed. Open [Despatch | Back Order Manager]. Click the Filters button and set the Unassigned Items toggle to off. Your ...
Found in: Backorder Management
Problem/Question An item on backorder has disappeared from Back Order Manager although it hasn't been assigned and stock is now available. Why is this and how do I allocate the stock? Solution This has happened as a user has clicked the Exclude from ...
Found in: Credits & Refunds
Problem/Question From within a sales order how can i view any outstanding backorders? Solution From within the sales order: Click Actions. Select Go To Back Orders. This option will take you to the back order manager, pre-filtered to only show back ...
Found in: Backorder Management
Problem An order is in awaiting stock even though stock is available. Solution The first thing to check is that KCC knows there is stock available. Go to the stock item record. Click Actions followed by Show Site Levels. This will show you what site ...
Found in: Backorder Management
Problem/Question Can I allocate or unallocate stock to / from a sales order without having to use Back Order Manager? Solution Yes! Just follow the steps below from within the sales order - it does not even need to be in Edit mode. Green select the ...
Found in: Addresses & Delivery
Overview The below will show you how to view all current sales orders a specific stock item is allocated to. Usage This can be done quickly by filtering Back Order Manager. Go to [Despatch | Back Order Manager]. Click the Filters button and set the ...
Found in: Booking In & Levels
Overview Before you can assign sales orders to couriers using courier integration you must first confirm that the details including the courier are correct. The following video show you how to do this and there are step by step instructions below. ...
Found in: Shipments
Overview Instructions if you are getting an error message when assigning to couriers of "No Valid Invoice Item Lines". Cause This has occurred as no stock item has been allocated to the order resulting in nothing to be invoiced. Steps Place the ...
Found in: Common Actions
Question/Problem Unable to issue invoice with error message "No Valid Invoice Item Lines". Cause This has occurred as no stock item has been allocated to the order resulting in nothing to be invoiced. Resolution/Solution Place the order(s) back in to ...
Found in: Common Actions
Question A sales invoice does not include all items from the sales order. Solution This occurs if there was not enough stock to allocate to the order and you have manually released it from the Awaiting Stock sections of [Sales Invoice Manager]. Move ...
Found in: Common Actions