Overview This video will show you how to use the Admin Portal in the system, this can be to add your credit card details, purchase credits, pay for services or add new users. There are step by step instructions below the video to guide you through ...
Found in: Billing & Services
Problem/Question We have rebranded and need the change our company name in KCC, how is this done? Solution In order to change your KCC produced documentation and emails you need to: Go to [System Setup | System Values]. From within the General tab ...
Found in: General
Training sessions can be delivered to groups of users within your business however, for groups larger than 4 we do insist that one person is nominated as spokesperson. Training time is purchased for the session rather than the number of participants. ...
Found in: Billing & Services
Overview The below will show you how to add a new user to your system. Usage Log in to the Admin Portal. Click on Users. Click on the + Add user button. Enter the name of the user in the dialog. Click the Create button Make a note of the generated ...
Found in: Managing Users
Problem/Question: When trying to edit a record the system is presenting and error message stating that there is a lock on the database, preventing you from proceeding. Solutions: This can manifest itself in 2 ways. 1. Database entry Locked (Stale ...
Found in: Error Messages
Problem/Question I am unable to login to KCC using the email address I registered with. Solution If you are trying to access the Khaos Control Cloud system, https://app.khaoscloud.com/, you should login using your Client ID, Username (Usually Admin ...
Found in: Getting Started
Overview Changes to the documentation templates produced by Khaos Control Cloud can be arranged as a chargeable service. Please arrange payment via your admin portal and send the specification required to our Support Team and complete the form here, ...
Found in: Documents
Any customer who wishes to reset their KCC system and uses the User Settings GUI will be asked for a password. The password to be used is below. Case sensitive: proceed_with_data_delete This can be provided to the customer, but let the customer know ...
Found in: Billing & Services
Question/Problem We have pre bought credits but have received an invoice, what is the invoice for? Resolution/Solution This invoice is just for your records, if you download it from from your Admin portal you will see that there is nothing to pay as ...
Found in: Billing & Services
Question/Problem How is Khaos Control Cloud invoiced? Solution The Admin user is the main KCC user and cannot be removed. This user is intended to be used by the system Administrator and is the only user account included in your monthly licence fee, ...
Found in: Billing & Services
Question/Problem When trying to raise an invoice for training I receive an error message: 'No address details found, cannot create invoice'. Resolution/Solution This has occurred as you have not yet accepted our terms and conditions. Log out of your ...
Found in: Billing & Services
Overview We can create a wide array of custom reports and documents specific to your own requirements, as a chargeable service. In order to have a report created please complete the form here, Adhoc Report Creation Request. Once submitted, our ...
Found in: Billing & Services
Question/Problem How do you delete users who no longer need need access to the system? Resolution/Solution They can't be deleted for audit purposes however they can be deactivated. Steps Log in to your admin portal. Go to Users. Click the Deactivate ...
Found in: Managing Users
Overview The following video explains how to anonymise a customer record. This can only be preformed by an Admin user. Step by step instructions are below the video. Steps Open the customer record that you wish to anonymise. Click on the Actions ...
Found in: CRM & Data Protection
Question/Problem Our purchased credits have been allocated to users who no longer use the system. Cause Credits are automatically allocated to each of Active user of your KCC system, as detailed in your Users list on the Admin Portal. ...
Found in: Billing & Services