Problem/Question How do I get a backup of my system? Solution There are two options; you can run the Ad-Hoc reports as and when you require, or you can have your backup emailed automatically to you via email triggers using the steps below: Ensure you ...
Found in: Billing & Services
Overview The below will show you how to view movements against a stock item, which can be used to determine when the item went out of stock. Usage The best way to check this would be using the steps below: Open your Stock Item. Select the Movements ...
Found in: Booking In & Levels
Overview You can print or email a customer a copy of their sales invoice and delivery note for their records. This video shows you how you can do this. A step by step guide can be found below the video. You can check later that an email was sent by ...
Found in: Common Actions
Overview This video explains how to auto set value proportions when creating packs or builds. There are instructions below the video. Steps Go to the Relationships tab within the [Stock Item] record. Click the AutoSet Value Proportions button. In the ...
Found in: Packs & Builds
Overview The below will explain the difference between Run to Zero and Discontinued stock, and when to use each of them. Usage These two functions often operate one after the other as stock reaches the end of it's availability or lifespan. You can ...
Found in: Reordering & Suppliers
Overview The following video explains the despatch process and how to use the Sales Invoice Manager. There are step by step instructions below the video. The Despatch Process Step By Step: Go to [Despach | Sales invoice Manager]. This process assumes ...
Found in: General
Overview This video explains how postcodes can be used to assign couriers to outgoing orders, for more information about how the postcode matching works see Configuring Postcodes. Written instructions are provided below the video. Steps Go to [System ...
Found in: Shipments
Overview You may have items where the build parent items are bought in a case but sold in both the individual units and also as a case. Usage The preferred method of doing this is to have two stock items set up on KCC, one for the case you buy and ...
Found in: Packs & Builds
Problem/Question We have rebranded and need the change our company name in KCC, how is this done? Solution In order to change your KCC produced documentation and emails you need to: Go to [System Setup | System Values]. From within the General tab ...
Found in: General
Overview When setting up EC companies it is useful to understand what happens when the following fields on the Customer General screen are used: Tax Ref EC Company Company pays tax For all the following both the Tax and EU checkboxes in System Data ...
Found in: EC Companies
Overview This video explains how you send the courier information for your sales orders to your courier when you have courier integration setup in the system. The previous step is covered in the video How To Confirm the Shipment of a Sales Order. ...
Found in: Addresses & Delivery
Overview If you have added more nominals in your external accounts system (Xero or QuickBooks), and wish to map them to nominals in Khaos Control Cloud you need to get the nominals again and then you can map them. Usage Get Nominal Accounts Fetching ...
Found in: Xero Accounting
Overview The following video explains the process to delete an address or contact from a company record. Step by step instructions are below the video. Steps Open the company record. Go to the Address & Contacts tab. Click on the Edit button. If ...
Found in: Addresses
Question/Problem Channel stock levels are not correct. Resolution/Solution This happens if an item is created on an ecommerce site (channel) with a quantity not matching that in Khaos Control Cloud (KCC) or if the stock level is manually adjusted ...
Found in: Overview
Overview This video explains how to create and process a customer return where the customer wishes to have a refund. Step by step instructions can be found below the video. Steps Open the original Sales Order. Green select the item(s) to be returned. ...
Found in: Creating Customer Returns