In order to enable stock prices in KCC to be sent to your BigCommerce channel, the following process must be carried out: Go to [Channels] and open your BigCommerce channel. Click Edit. Go to the [Main | Categories | Category Management Tab]. ...
Found in: BigCommerce
Overview In order to remove an email address allocated to a customer you can follow these steps: Steps Select the Company tab on the Navigation bar. Find the Customer you want to update using the filters. Click the Edit Button so that the information ...
Found in: Emails
Before you can start using couriers in Khaos Control Cloud, you need to set them up. This video details the options available when configuring your couriers and step by step instructions are beneath. Go to [System Setup | System Data | Couriers]. ...
Found in: Shipments
Problem/Question How do we make bulk updates to our price lists, and change the "List Price" in the Promotions tab? Solution You can do this using either of the following methods: Price List Imports Using Price List Imports the steps are: Create the ...
Found in: Pricelists
Overview The Authorise button allows you to acquire an OAUTH token for the Selling Partner (SP) API. If you don't have this token, you will not be able to download and process Amazon orders into the system. Steps To update an existing Amazon channel: ...
Found in: Amazon
Question/Problem: Oversold an item due to incorrect stock level pushed to channel Answer/Solution: What seems to have happened is the item was created on Shopify after the item was 0 quantity in Khaos Control Cloud(KCC) and it was created with a ...
Found in: Channels
Overview This video shows you how to deactivate addresses and contacts, for example if the customer moves or a contact leaves the business. This should be the process rather than deleting the address or contact so that the audit trail of historic ...
Found in: Addresses
Problem Shopify sales orders are importing with incorrect amounts. Cause The Shopify shop is set to not calculate VAT when the country in Khaos Control Cloud is set to calculate VAT or the items are set to calculate VAT. Solution How to fix this for ...
Found in: Shopify
Question/Problem If a customer has paid for a sales order but we don't have stock, why can we not allocate the full payment? Resolution/Solution This is to do with how your system values have been set up and the steps below should resolve this issue. ...
Found in: Crediting, Invoicing & Statements
Overview You can use profit margins for move with relationships to see whether it is worth it to continue selling as a pack in the future. Bear in mind that you can only see this information once the parent item has been sold. Usage In order to see ...
Found in: Reporting
A proforma order can be used to assign stock to an order prior to payment, while preventing it being released until it has been paid. A customer can be set to be a proforma customer from the options area of their company screen: This means all their ...
Found in: Quotations & Proformas
Overview The below will show you how to delete an item that has been added to a purchase order in error. Usage In the purchase order in Edit mode. Green select the item, or items. Click on the Delete button to remove the item(s).
Found in: Common Purchase Order Actions
Overview This video will show you how to mark an item as drop ship. These are items that are delivered directly from your supplier to the customer. A step by step guide can be found below the video. Steps Open the Stock Record for the item you wish ...
Found in: Drop-Ship
Overview This video will show you how to order and, if necessary, drop ship an out of stock item. A step by step guide can be found below the video. Steps Ensure the sales order is saved. Green select the item(s) that require ordering. Use the ...
Found in: Drop Shipping
Overview This video explains the use of the 'Create Authorised Invoices' toggle in the Xero synchronisation screen Steps When this feature is enabled all invoices sent to Xero from Khaos Control Cloud will automatically be marked as authorised within ...
Found in: Xero Accounting