Overview This video will show you how to copy a keycode in the promotions area of the system. A step by step guide can be found below the video. Steps In Promotions, open the Keycode to be copied. Use the Actions menu to select Copy Keycode. In the ...
Found in: Keycodes
Overview If you have searched the KCC Knowledge Base and can't find what you're looking for or if you are getting an error message, you will need to submit a ticket. When you submit a ticket using one of the methods described below, a Zoho Ticket ...
Found in: Ticket Portal / Support
Overview This video explains how you create a build stock item, adding the child items and other options available. A step by step guide can be found below the video. Steps Create a stock controlled build parent item. Go to the Relationships tab. ...
Found in: Packs & Builds
Overview You can cancel a sales order if the customer no longer wishes to purchase the items from you. See the video to show you how to do this. There are also step by step instructions below the video. Steps Ensure the payment for the order is ...
Found in: Credits & Refunds
Overview The following video explains how to anonymise a customer record. This can only be preformed by an Admin user. Step by step instructions are below the video. Steps Open the customer record that you wish to anonymise. Click on the Actions ...
Found in: CRM & Data Protection
Overview This video shows you how you can create a Keycode. A Keycode, also known as a marketing or campaign code, is used to track customers and their purchases as well as giving discounts, free or reduced price stock items and also free or reduced ...
Found in: Keycodes
Purpose If you have a number of price lists sharing much of the same data, you can save time creating them by duplicating the price lists and then making any necessary changes. How to duplicate a price list: To duplicate your price list you will need ...
Found in: Pricelists
Overview The below will show you how to add a new user to your system. Usage Log in to the Admin Portal. Click on Users. Click on the + Add user button. Enter the name of the user in the dialog. Click the Create button Make a note of the generated ...
Found in: Managing Users
Overview It is possible to suggest a new feature within Khaos Control Cloud. There are 2 ways in which you can do this: 1. Whilst logged into Khaos Control Cloud, you can go to the user menu and select 'Suggest a Feature'. 2. You can go to our ...
Found in: User Interface
Overview There are several steps required to perform a stock take, the following steps are a suggestion only. Usage Pause the import of sales orders from the channels. In the Channels screen for each of your channels, toggle the Don't import orders ...
Found in: Stock Adjustments
Overview This video shows you how to post a journal in the accounts section of the system. Step by Step instructions can be found below the video. Steps 1. In Accounts, click on Journal. 2. Enter Edit Mode. 3. Adjust Journal Date if necessary (the ...
Found in: Journal
Overview When you are working with build stock items it is possible to unbuild an item therefore increasing the number of child items and decreasing the parent build item. You may wish to do this so you can sell the child items. This video explains ...
Found in: Packs & Builds
Aim To create a new site in Khaos Control Cloud. Sites, both physical and virtual, can be set up with details such as address and the main contact etc. Stock can be delivered to sites so orders can be fulfilled from that site, for example Amazon ...
Found in: Sites
Credits can not be unallocated from suppliers, and you can not delete credit notes that have been issued. To rectify this you will need to use your SP Ledger; Accounts Sales and Purchasing Ledger New Use the Lookup dialog box to locate the supplier ...
Found in: Crediting, Invoicing & Statements
Overview Once you have created a company record you need to set it up to either be a customer or supplier. A step by step guide can be found below the video. Steps Open the Company General tab. Use the Supplier toggle to denote whether the company is ...
Found in: Getting Started with Companies