Overview You can show images of stock items on your documentation, this video explains how you set this up: Steps If you want to add Images to Documents Go to [System Setup | Document and Email Settings]. Switch on the 'Show Images' Toggle. Click ...
Found in: Documents
Overview Once you have created a customer return, it's important to record the reason why the stock items are being returned. The video below explains how to do this. A step by step guide can be found below the video. Notes/Caveats Return reasons are ...
Found in: Creating Customer Returns
Overview This video will show you how to order and, if necessary, drop ship an out of stock item. A step by step guide can be found below the video. Steps Ensure the sales order is saved. Green select the item(s) that require ordering. Use the ...
Found in: Drop Shipping
Overview There are different methods of creating a Purchase Order which are explained in this video. A step by step guide can be found below the video. From the Reorder Report: In Stock Tools, open the Reorder Report. Use the Filters button to turn ...
Found in: Creating Purchase Orders
Question/Problem Channel stock levels are not correct. Resolution/Solution This happens if an item is created on an ecommerce site (channel) with a quantity not matching that in Khaos Control Cloud (KCC) or if the stock level is manually adjusted ...
Found in: Overview
Overview There maybe times when you wish to unallocate stock from an order, for example to fulfill more urgent orders. The process is described in the video below and there are written instructions beneath: Steps Go to [Despatch | Back Order ...
Found in: Backorder Management
Question/Problem When trying to import a stock file I receive an error similar to the following: 'Duplicate stock type with description...' but there does not seem to be any duplicates on my import file. Resolution/Solution This is an inbuilt quality ...
Found in: Data Import
Overview Do you want to record why you failed to convert sales orders into a quotes so you can improve your selling? Then having setup quotation reasons in System Data , you can then add these to unsuccessful quotes and see if there is a pattern for ...
Found in: Quotes
Overview If you are setting up customer Price Lists, then you can set an alternate selling price for an item, to see how check out the video. A step by step guide can be found below the video. Steps Ensure the Price List is in Edit mode. Use the ...
Found in: Pricelists
Overview This video explains how you create a build stock item, adding the child items and other options available. A step by step guide can be found below the video. Steps Create a stock controlled build parent item. Go to the Relationships tab. ...
Found in: Packs & Builds