Overview The following video explains the despatch process and how to use the Sales Invoice Manager. There are step by step instructions below the video. The Despatch Process Step By Step: Go to [Despach | Sales invoice Manager]. This process assumes ...
Found in: General
Overview This video will show you how to use Quick Despatch in Khaos Control Cloud. This is an alternative to using the Sales Invoice Manger when you wish to quickly print documents and labels and mark invoices as despatched. You can only process ...
Found in: Quick Despatch
Overview The below will explain the shipping process in KCC, including generating shipping labels. Usage The process is identical for all couriers although Royal Mails Click & Drop service requires the labels to be printed from your Click & Drop ...
Found in: Understanding the process
Problem/Question We sell some products that always need to be shipped by a specific courier, how can I achieve this? Solution There is no method of the system being able to auto select a courier based on the products on a sales order. However, it is ...
Found in: Addresses & Delivery
Problem/Question How do I Auto Issue sales invoices? Solution Auto Issue is a setting that must be applied to your system by our Tech Team. When enabled, the system will periodically auto issue sales invoices with no pre-processing issues. Notes & ...
Found in: Common Actions
Overview There are several steps required to perform a stock take, the following steps are a suggestion only. Usage Pause the import of sales orders from the channels. In the Channels screen for each of your channels, toggle the Don't import orders ...
Found in: Stock Adjustments
Overview Sales Invoice Manager (SIM) will not let you pass the Authorise payment stage without having the payment authorised. This is designed as a failsafe so that sales orders cannot be processed without being paid for or being on account. Usage ...
Found in: Common Actions
Problem/Question Sales Invoice Manager says order is is not paid in full, even though the value is correct. Solution The reason you are unable to process the order is because the order total in sales invocie manager has been rounded up. This ...
Found in: Common Actions
Problem/Question If I turn off pick / pack / verification and still process the order through Quick Dispatch, will KCC reduce the stock by the amount that is on the order? Solution The pick pack verify toggle has no effect on stock levels. Your ...
Found in: Common Actions
Overview This video shows you how to create and process a customer return where the exchange items cost less than the return items and the customer is due a refund. There are step by step instructions below the video. Usage To create the return: Go ...
Found in: Creating Customer Returns
Overview When using the Back Order Manager you can easily filter the grid by the current stock item. This video explains the process and there are written instructions below: Steps Go to [Despatch | Back Order Manager]. Click the stock Item you wish ...
Found in: Backorder Management
Overview Barcode scanning allows the user to move stock, for example when delivering in goods and also to move invoices in the Sales Invoice Manager. A step by step guide can be found below the video. Steps Enable barcode scanning Click on the ...
Found in: Barcode Scanner
Question/Problem Unable to issue invoice with error message "No Valid Invoice Item Lines". Cause This has occurred as no stock item has been allocated to the order resulting in nothing to be invoiced. Resolution/Solution Place the order(s) back in to ...
Found in: Common Actions
Problem/Question The ship date shown against a sales invoice in Sales Invoice Manager is different to the sent date shown in the Sales Order list. Why is this? Solution The Ship date displayed in Sales Invoice Manager is the date the order was marked ...
Found in: Addresses & Delivery
Overview Instructions if you are getting an error message when assigning to couriers of "No Valid Invoice Item Lines". Cause This has occurred as no stock item has been allocated to the order resulting in nothing to be invoiced. Steps Place the ...
Found in: Common Actions