Page to add details of how to support Xero for KCC Problems Connecting to Xero If a customer has recently been migrated to v2 of Xero integration and are getting a 500 error when trying to connect, it probably means that they are currently connected. ...
Found in: Xero Accounting
Problem Customer wishes to have their Xero account disconnected. Solution Support only. update xero_config set config_value = null where config_id=1000
Found in: Xero Accounting
Only 60~ calls can be made to the Xero API per minute.
Found in: Xero Accounting
--Problem: Xero ID could not be matched. Khaos Control support should clear this redundant Xero company ID from the database (XERO_EXPORTED for company record) --Statement to confirm entries for company record select * from xero_exported where ...
Found in: Xero Accounting
Overview Our Accounts integrations with Xero has certain limitations on the API. Many of these limitations are imposed on us by Xero. Notes/Caveats The Xero API has a call limit of 5000 per day with no more than 60 in any one minute. Each invoice ...
Found in: Xero Accounting
Overview This video explains the use of the 'Create Authorised Invoices' toggle in the Xero synchronisation screen Steps When this feature is enabled all invoices sent to Xero from Khaos Control Cloud will automatically be marked as authorised within ...
Found in: Xero Accounting
Aim If you have a Xero error stating that your status is not connected, you need to disconnect from your Xero accounts and then reconnect. Steps 1. Log into you Xero account. 2. Click on the button in the top right and select Manage connections from ...
Found in: Xero Accounting
Overview This video explains how to enable the multi currency option when synchronising Khaos Control Cloud with Xero. Step by step instructions can be found below the video. Steps How to enable the multi currency option when synchronising Khaos ...
Found in: Xero Accounting
Question/Problem Does the Xero integration allow overpayments? Resolution Yes, overpayments are possible using the Xero integration. You will be able to spot overpayments as the reference will start OP and will have the full overpayment amount. The ...
Found in: Xero Accounting
Question/Problem When Synchronising with Xero the following error is displayed "A validation exception occurred. The contact name **** is already registered to another contact": Cause The error message is stating that you already have a contact by ...
Found in: Xero Accounting
Question/Problem How do you stop the prepayment part of the order that appears in Xero from being exported? Resolution/Solution [Accounts | Accounts Synchronisation]. Click Edit. For the option "Don`t Export Payments" Enable the Toggle. Toggle ...
Found in: Xero Accounting
This page contains a list of Xero error messages and links to the pages that describe the error and how it is dealt with. Account Numbers/Codes A Validation Exception Occurred - The Account Number Already Exists Error message "A validation exception ...
Found in: Xero Accounting
Integrating with Xero Introduction This guide details the steps required to enable and configure your Xero Integration in Khaos Control Cloud in order to start exporting information to your Xero account. There are help videos in the different ...
Found in: Xero Accounting
Question/Problem Existing company opening balance does not allocate to customer after payment taken in Xero. Resolution/Solution This process assumes that you are already integrated with Xero before beginning. Steps Disable the Xero integration. Go ...
Found in: Xero Accounting
Question/Problem I wish to sync my KCC system to Xero using 4 decimal places, how do I set this up? Resolution/Solution It is currently not possible to sync 4 decimal places to Xero, due to limitations on the API.
Found in: Xero Accounting