Overview This video will show you how to use the Admin Portal in the system, this can be to add your credit card details, purchase credits, pay for services or add new users. There are step by step instructions below the video to guide you through ...
Found in: Billing & Services
Training sessions can be delivered to groups of users within your business however, for groups larger than 4 we do insist that one person is nominated as spokesperson. Training time is purchased for the session rather than the number of participants. ...
Found in: Billing & Services
Overview You can log into the Ticket Portal using the following methods: 1. KCC Application 2. Service Desk Knowledge Base Logging into the Ticket Portal KCC Application In your web browser go to app.khaoscloud.com Log in to you KCC system. ...
Found in: Ticket Portal / Support
Overview Changes to the documentation templates produced by Khaos Control Cloud can be arranged as a chargeable service. Please arrange payment via your admin portal and send the specification required to our Support Team and complete the form here, ...
Found in: Documents
Overview We can create a wide array of custom reports and documents specific to your own requirements, as a chargeable service. In order to have a report created please complete the form here, Adhoc Report Creation Request. Once submitted, our ...
Found in: Billing & Services
Overview This video explains the different areas in KCC where you can find help. There are step by step instructions for all methods beneath the video. Method 1 Click the yellow question mark button at the top right of the KCC window or click the ...
Found in: Ticket Portal / Support
Overview The below will show you how to add a new user to your system. Usage Log in to the Admin Portal. Click on Users. Click on the + Add user button. Enter the name of the user in the dialog. Click the Create button Make a note of the generated ...
Found in: Managing Users
Problem/Question We have rebranded and need the change our company name in KCC, how is this done? Solution In order to change your KCC produced documentation and emails you need to: Go to [System Setup | System Values]. From within the General tab ...
Found in: General
Question/Problem The feedback "A validation exception occurred Account code or ID must be specified" is being received when synchronising one or more invoices with Xero. Cause There may be nominal account mappings missing within your Xero integration ...
Found in: Xero Accounting
Aim To create a new site in Khaos Control Cloud. Sites, both physical and virtual, can be set up with details such as address and the main contact etc. Stock can be delivered to sites so orders can be fulfilled from that site, for example Amazon ...
Found in: Sites
Added Making Tax Digital - electronic submissions of VAT figures to HMRC Added Currency symbols to various grids, in particular the sales reports Added Country Zones to System Data, making sure Courier Banding zones are compatible Changed the ...
Found in: What's New
Overview If you have searched the KCC Knowledge Base and can't find what you're looking for or if you are getting an error message, you will need to submit a ticket. When you submit a ticket using one of the methods described below, a Zoho Ticket ...
Found in: Ticket Portal / Support
Before You Begin This document is intended to be used as a resource alongside the How To Set Up an EKM Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...
Found in: EKM
Before You Begin This document is intended to be used as a resource alongside the How To Set Up an eBay Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...
Found in: eBay
New Feature: Quick Despatch - a simpler alternative to the full Sales Invoice Manager (SIM) New Feature: Stock Level data import New Feature: integration with PrintNode to automatically send labels and pdfs directly to printers New Feature: the ...
Found in: What's New