Question Imported orders from WooCommerce, Shopify, eBay, Amazon or 3rd party APIs are going into Manual Hold instead of Awaiting Stock. The sales order total does not match the payment amount. Solution The VAT calculation method is different on ...
Found in: Common Actions
Question/Problem A sales order for Amazon UK is in Manual Hold and already has an invoice. Cause Sales orders from Channels can be placed in manual hold if, the Sales Order total doesn't match the payment amount, which was the case here. Amazon UK ...
Found in: Amazon
Overview You can place a sales order into Manual Hold from the sales order. Once placed in Manual Hold you will need to manually move it out of there when you are ready to process it. This video explains how you do this. A step by step guide can be ...
Found in: Creating Sales Orders & Getting Started
Question/Problem My orders imported from EKM have a correct payment but KCC is treating the Net order value as Gross and it means all of my orders are going into Manual Hold. How can I fix this? Resolution/Solution We have become aware of a new data ...
Found in: EKM
A proforma order can be used to assign stock to an order prior to payment, while preventing it being released until it has been paid. A customer can be set to be a proforma customer from the options area of their company screen: This means all their ...
Found in: Quotations & Proformas
Overview The following video explains how to move sales orders from the Future stages, Manual Hold, Awaiting Date and Awaiting Stock, in the Sales Invoice Manager. There are step-by-step instructions below the video. Steps Focus on the Future ...
Found in: Understanding the process
Problem/Question Can I allocate or unallocate stock to / from a sales order without having to use Back Order Manager? Solution Yes! Just follow the steps below from within the sales order - it does not even need to be in Edit mode. Green select the ...
Found in: Addresses & Delivery
Overview Sometimes you may need to delete a sales order that has been imported or created in error, or cancelled. This must be done one sales order at a time. Usage Move the sales order to any of the following stages in [Sales Invoice Manager]: ...
Found in: Credits & Refunds
Improved: MyDHL courier will now make use of the Hide Child Items option. Improved: Import processes now handle data more efficiently. Improved: Xero export process will now export items on invoices to prevent items from not being sent when setup for ...
Found in: What's New
Before You Begin This document is intended to be used as a resource alongside the How To Set Up a Woocommerce Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By ...
Found in: WooCommerce
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Shipments
Overview This setup guide is designed to work alongside the training you undertake to help you set up your Khaos Control Cloud for your business. There are tooltips available to describe each option within the application itself, just hover your ...
Found in: Creating Sales Orders & Getting Started
Overview This comprehensive guide is intended to be used following the initial setup of your KCC system as well as following any major changes to your system setup (such as new courier integrations). We do not recommend going live with any channel or ...
Found in: Testing & Go Live
Introduction to the Setup for Khaos Control Cloud This setup guide is designed to help you set up your Khaos Control Cloud for your business. There are tooltips available to describe each option within the application itself, just hover your mouse ...
Found in: Getting Started
Getting to Know Khaos Control Cloud During the login process, you will notice that there is a choice of two systems that you can access: Live System This is your own, personal blank database which allows the setup and configuration of Khaos Control ...
Found in: Getting Started