Overview This video will show you how to mark an item as drop ship. These are items that are delivered directly from your supplier to the customer. A step by step guide can be found below the video. Steps Open the Stock Record for the item you wish ...
Found in: Drop-Ship
Problem Need to set up RM Click and Drop. Solution Click & Drop can be initiated by the user by following this guide - https://support.khaoscloud.com/how-to-set-up-and-use-royal-mail-click-and-drop/ After they have populated their details this will ...
Found in: Courier Integrations
Overview This video explains how you setup and use Royal Mail Click and Drop with KCC. You will find step by step instructions below the video. Please note that the video does not mention adding the Endpoint URL when configuring the courier. This ...
Found in: Courier Integrations
Overview This video will show you how to order and, if necessary, drop ship an out of stock item. A step by step guide can be found below the video. Steps Ensure the sales order is saved. Green select the item(s) that require ordering. Use the ...
Found in: Drop Shipping
Overview This video will show you how to process a sales order when the stock is being drop shipped by your supplier. A step by step guide can be found below the video. Steps In Edit mode, use the New button to add the drop ship item to the sales ...
Found in: Drop Shipping
Overview The following video explains how you setup dropship functionality so that the system behaves as you require. There are step-by-step instructions below the video. Steps Open System Setup. Open System Values. Click on the Sales tab. Click on ...
Found in: Drop Shipping
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Shipments
Overview The following video explains how to move sales orders between non-adjacent stages in the Sales Invoice Manager. There are step-by-step instructions below the video. Steps Select the sales order, or sales orders, you wish to move. Drag them ...
Found in: Common Actions
Problem/Question Can I still produce a delivery note for a drop ship item? Solution Yes! Produce your delivery note as usual from within Sales Invoice Manager or Quick Despatch.
Found in: Addresses & Delivery
Fix: Bank Account grids were not showing totals Fix: RM Click & Drop sometimes not bringing in tracking numbers
Found in: What's New
Overview You can export customer and supplier information from the system. Steps You can do this by going to Reports Select Ad Hoc reports Then use the drop down to select System - Companies.
Found in: Reporting
Question Consignment references are not being sent up to my channel. Solution This will only happen once the order has had its shipment confirmed and the consignment reference has been registered against the order. The movement of the order from ...
Found in: Shipments
Overview This video will show you how to set up different comm log types for logging communications with customers. A step by step guide can be found below the video. Steps In System Setup, open System Data. Double click on the Comm Log Types line to ...
Found in: Communication Log
Overview The following video explains how you can change the courier in a new sales order. There are step-by-step instructions below the video. Steps Open the sales order and make sure you are in Edit mode, else click on the Edit button. Go to the ...
Found in: Addresses & Delivery
Fix: Resolved issues with using the anonymisation process Restore of double click, which opens record panels Mobile UI enhancements and fixes Fix for columns not hiding and saving previous hidden column selection Fix for drop-ship filter not applying ...
Found in: What's New