Please download the document attached and complete it. This document has the options that will inform the support technician of your requirements for setting up your Despatch Bay courier service. Once you have completed the form, please email it ...
Found in: Courier Integrations
Overview This video will show you how to use Quick Despatch in Khaos Control Cloud. This is an alternative to using the Sales Invoice Manger when you wish to quickly print documents and labels and mark invoices as despatched. You can only process ...
Found in: Quick Despatch
Overview This video explains how to email sales order acknowledgements to your customers from the despatch screen. There are instructions below the video. Steps Go to the Released or Staging areas of [Despatch | Sales Invoice Manager]. Only orders in ...
Found in: Common Actions
Overview The below will explain the shipping process in KCC, including generating shipping labels. Usage The process is identical for all couriers although Royal Mails Click & Drop service requires the labels to be printed from your Click & Drop ...
Found in: Understanding the process
Problem/Question We sell some products that always need to be shipped by a specific courier, how can I achieve this? Solution There is no method of the system being able to auto select a courier based on the products on a sales order. However, it is ...
Found in: Addresses & Delivery
Problem/Question If I turn off pick / pack / verification and still process the order through Quick Dispatch, will KCC reduce the stock by the amount that is on the order? Solution The pick pack verify toggle has no effect on stock levels. Your ...
Found in: Common Actions
Overview Before you can assign sales orders to couriers using courier integration you must first confirm that the details including the courier are correct. The following video show you how to do this and there are step by step instructions below. ...
Found in: Shipments
Overview The following video explains the despatch process and how to use the Sales Invoice Manager. There are step by step instructions below the video. The Despatch Process Step By Step: Go to [Despach | Sales invoice Manager]. This process assumes ...
Found in: General
Problem/Question Sales Invoice Manager says order is is not paid in full, even though the value is correct. Solution The reason you are unable to process the order is because the order total in sales invocie manager has been rounded up. This ...
Found in: Common Actions
Overview The below will explain how to control the behaviour of the Awaiting Date stage of Sales Invoice Manager Usage This feature is controlled by the [System Values] option shown below. The default is to release two days earlier than the planned ...
Found in: Understanding the process
Below you will find links to a form forr each of the KCC integrated couriers that will be required by our Support Team if you wish for us to integrate your account. At the bottom of each form is a submit button, this will raise a support ticket for ...
Found in: Courier Integrations
Overview This video explains how to configure your sales order settings using System Values. There are step by step instructions below the video. Steps Go to [System Setup | System Values | Sales]. Click Edit. Set the options as required. Use the ...
Found in: Creating Sales Orders & Getting Started
Improved: Quick Despatch now supports item level data, including the ability to scan stock codes as well as invoice codes Improved: Quick Despatch now supports adding report prints to batches which represent packing stations Improved: Some grids that ...
Found in: What's New
Problem/Question Can I still produce a delivery note for a drop ship item? Solution Yes! Produce your delivery note as usual from within Sales Invoice Manager or Quick Despatch.
Found in: Addresses & Delivery
Overview If you're using the Back Order Manager you may wish to filter by sales order to see what items the sales order does have allocated. This video explains how to do this. Steps Go to [Despatch | Back Order Manager]. Click the order you wish to ...
Found in: Backorder Management