Overview You may need an Economic Operators Registration and Identification number (EORI number) if you move goods: between Great Britain (England, Scotland and Wales) or the Isle of Man and any other country (including the EU) between Great Britain ...
Found in: Documents
Problem/Question How do you send suppliers remittance notes for payments made to them? Solution No, it's not possible to to do this task in Khaos Control Cloud. If you would like this to be considered for future development, you could add it to the ...
Found in: General
Overview This article is broken down in to the different ways of creating a return, the different types of return and refunding the sale if needed. Creating a new Customer Return How To: Create a New Customer Return How To: Add Stock Items to a ...
Found in: Creating Customer Returns
Overview As part of the purchasing process you need to inform the system that the stock has arrived and can be assigned to sales orders or be made available for sale. This is done using a delivery note which should mirror the delivery note from your ...
Found in: Processing Delivery Notes
Question/Problem If a customer has paid for a sales order but we don't have stock, why can we not allocate the full payment? Resolution/Solution This is to do with how your system values have been set up and the steps below should resolve this issue. ...
Found in: Crediting, Invoicing & Statements
Overview This video will show you how to use lost demand in sales orders and report on lost demand items. Lost demand is where the customer no longer wishes to purchase an item either because they have found it cheaper elsewhere or it might be out of ...
Found in: CRM & Communication Log
A proforma order can be used to assign stock to an order prior to payment, while preventing it being released until it has been paid. A customer can be set to be a proforma customer from the options area of their company screen: This means all their ...
Found in: Quotations & Proformas
Overview This video details the process to be followed if needing to cancel the remaining items on a part shipped order (Back Order). There are step by step instructions below the video. Steps Identify the order in [Sales Invoice Manager] Awaiting ...
Found in: Credits & Refunds
Overview This video shows you how to create and process a customer return where the exchange items cost less than the return items and the customer is due a refund. There are step by step instructions below the video. Usage To create the return: Go ...
Found in: Creating Customer Returns
Problem/Question I am unable to login to KCC using the email address I registered with. Solution If you are trying to access the Khaos Control Cloud system, https://app.khaoscloud.com/, you should login using your Client ID, Username (Usually Admin ...
Found in: Getting Started
Overview Once the customer has decided that they wish to purchase the items on their quote, the quote needs to be converted into a sales order. The sales order can then have payments added and be processed through the Sales Invoice Manager. A step by ...
Found in: Quotations & Proformas
Overview This video explains how to delete a payment in the company statement screen. Step-by-step instructions are below the video. Steps Open the company record. Open the Statement tab. Check that the payment hasn't already been allocated to an ...
Found in: Crediting, Invoicing & Statements
Overview This video will show you how to use the Profit and Loss report. A step by step guide can be found below the video. Steps In Accounts, open Profit Loss Report. Use the Filters button to show all transactions, or open transactions only. Use ...
Found in: Profit Loss Report
Overview This video explains where you can see how the Stock Value of a Stock Item has been calculated. A step by step guide can be found below the video. Steps Open the Stock Item Record. Ensure that you are in the Properties tab. Use the Actions ...
Found in: Pricing
Overview This video will show you how to use the Customer Visit Report in Khaos Control Cloud. This report gives you an overview of your customer, their address, their order history for both this year and the previous year and contact details. There ...
Found in: CRM & Data Protection