Overview You can refund just the postage on a Sales Order if it was mistakenly added. Usage This would need to be done as a credit note. To do this: Steps Go to the original sales order. Click Actions and select As Credit Note (This in the the Copy ...
Found in: Credits & Refunds
As part of setting up the Xero or Quickbooks integration with KCC, nominals codes need to be mapped between the two systems. This video explains the process: Go to [Accounts | Accounts Synchronisation]. Click Edit. In the 'Map your Khaos Control ...
Found in: Any
Overview It is possible to email multiple invoices/documents to multiple email address set up on a account, so more than one person receives the email and document. Configuration For this happen you need to set up Email Document Types in the company ...
Found in: Emails
Question/Problem How do I enter payments on account or payments to my suppliers when I am integrated with an accounting package (Xero or Quickbooks)? Resolution/Solution Once KCC has been integrated with an accounting package it is not possible to ...
Found in: Quickbooks
Overview Stock items that you are going to be returning to the supplier using a Supplier Return are added into the Returns Bin preventing them from accidentally being sold. A step by step guide can be found below the video. Steps Ensure that the ...
Found in: Processing Supplier Returns
Overview In KCC there is no option to refund a sales order unless you have issued an invoice. However, if the order is cancelled you likely haven't produced an invoice. Refunds will only sync from your accounts package to KCC and so the first part of ...
Found in: Quickbooks
Overview If you want to create a sales order but don't want the stock to be assigned when you save the order, this video explains the process you need to follow. A step by step guide can be found below the video. Steps In the Sales Order , enter Edit ...
Found in: Creating Sales Orders & Getting Started
Question/Problem The sales order number should be in the email subject line. Resolution/Solution You can change the subject of an email to include the sales order code as follows: Go to [System Setup | Document & Email Settings | Email Settings]. In ...
Found in: Emails
Question/Problem: Oversold an item due to incorrect stock level pushed to channel Answer/Solution: What seems to have happened is the item was created on Shopify after the item was 0 quantity in Khaos Control Cloud(KCC) and it was created with a ...
Found in: Channels
Overview The following video explains how to move sales orders from the Picking stage in the Sales Invoice Manager. There are step-by-step instructions below the video. Steps Focus on the Picking stage. Select the sales order, or sales orders, you ...
Found in: Common Actions
Overview The following video explains how to move sales orders from the Released stage in the Sales Invoice Manager. There are step-by-step instructions below the video. Steps Focus on the Released stage. Select the sales order, or sales orders, you ...
Found in: Common Actions
Overview The following video explains how to move sales orders from the Shipping stage in the Sales Invoice Manager. There are step-by-step instructions below the video. Steps Focus on the Shipping stage. Select the sales order, or sales orders, you ...
Found in: Common Actions
Overview The following video explains how to move sales orders from the Staging stage in the Sales Invoice Manager. There are step-by-step instructions below the video. Steps Focus on the Staging stage. Select the sales order, or sales orders, you ...
Found in: Common Actions