Overview There must be at least one bank account set up in order for the system to work correctly and at least one bank account per currency, for example Sterling account and Euro account. This video shows you how to do this: A step by step guide can ...
Found in: Bank Account
Question/Problem How can I add a logo to a new brand? Solution In System Data | Brands, there is button allowing you to upload your brand-specific logos, which will then appear on your branded documentation:
Found in: Branding
Overview The first Keycode a customer uses is called their source Keycode. Marking a Keycode as a Source Keycode means that it is available for selection when you're creating a new customer. You can then use the information gained from the source ...
Found in: Keycodes
Overview How to add the DNS records to your Shopify domain to enable the email functionality within Khaos Control Cloud. Steps Log into their Shopify admin panel. Go to Online Store > Domains. In the Shopify-managed domains section, click the name of ...
Found in: Shopify
Overview This video explains the different areas in KCC where you can find help. There are step by step instructions for all methods beneath the video. Method 1 Click the yellow question mark button at the top right of the KCC window or click the ...
Found in: Ticket Portal / Support
Overview The following video explains the process for creating SCS (Size, Colour, Style) stock items. The process involves creating a parent stock items and then creating variations based on the parent stock item. There are step by step instructions ...
Found in: Size, Colour, Style (SCS)
Overview The following video explains how to add a new address for a company record. Step by step instructions are below the video. Steps Open the company record. Open the Address & Contact tab. Enter Edit mode. Click on the +New button above the ...
Found in: Addresses
Overview If you want to use emails from KCC then you will need to add a domain; this video explains how to do this. Once you have added the domain you will be able to configure the rest of the email settings. There are step by step instructions below ...
Found in: Emails
Overview When you have processed a supplier return in KCC, you will then create a purchase credit note. Once you have received the credit note from your supplier, you will then need to post the KCC credit note to the accounts and to the supplier ...
Found in: Processing Supplier Returns
Overview There are different methods of creating a Delivery Note to book stock into Khaos Control Cloud. This video explains how to do this from the Purchase Order. A step by step guide can be found below the video. Steps Open the Purchase Order. Use ...
Found in: Creating Delivery Notes
Overview This video explains how to create and process a customer return where the customer doesn't want any items in exchange, therefore a credit note will be created. A step by step guide can be found below the video. Steps Open the original Sales ...
Found in: Creating Customer Returns
Overview The following guide explains how to remove a single stock item from a build relationship. This may be due to a newly discontinued item that was previously part of a build or simply a change in what items are included in the build. Usage Go ...
Found in: Packs & Builds
Overview This video explains how to create and process a customer return where the customer wishes to have a refund. Step by step instructions can be found below the video. Steps Open the original Sales Order. Green select the item(s) to be returned. ...
Found in: Creating Customer Returns
Problem/Question How do I get a backup of my system? Solution There are two options; you can run the Ad-Hoc reports as and when you require, or you can have your backup emailed automatically to you via email triggers using the steps below: Ensure you ...
Found in: Billing & Services
Problem/Question How can I export information in a KCC screen? Solution All grids in the system can be exported and if using filters you can use the 'Export Grid data' to produce your report with the displayed results. Filter the grid as required. ...
Found in: User Interface