Client Query - Unable to pay for Implementation Training

Question/Problem 

When trying to raise an invoice for training I receive an error message: 'No address details found, cannot create invoice'.

Resolution/Solution 

This has occurred as you have not yet accepted our terms and conditions.
  1. Log out of your Admin Portal and then log back in again.
  2. You will be asked to accept the T&Cs.
    1. You must do this before we can accept payment or offer any training and support.
  3. You will be asked to enter your business details.
  4. If not done so already, you will then need to add a payment method in the Payments section of the Admin Portal.
  5. You will now be able to create an invoice for onboarding.
  6. Once that is done please let your sales representative know and they will notify the training team who will be in touch within 1 working day.

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