Overview This video will show you how to use customer return status in Khaos Control Cloud. This is useful if you wish to record at what stage the return is before it is processed, for example awaiting arrival or arrived and awaiting processing. You ...
Found in: Processing Customer Returns
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Common Purchase Order Actions
Overview In the On Order List screen in the purchasing area of the system it is possible to hide order lines, for example if the items won't be delivered for a while, then you can hide them. This video explains how to do this. A step by step guide ...
Found in: On Order List
Overview The Purchase Order statuses are used to filter outstanding purchase orders on the “On Order List” screen, for example, you could have a status of "At Sea" to indicate that lines are being shipped from far away. The below will show you how to ...
Found in: Common Purchase Order Actions
Overview This video will show you how to set up different statuses used in a company record. A step by step guide can be found below the video. Steps In System Setup, open System Data. Double click in the Customer Status line to open the table. Enter ...
Found in: CRM & Communication Log
Problem My orders are not being marked as complete or fulfilled on my channel. Solution The shipping notification (including tracking number) and the completed status of the order are both uploaded to the channel at the point the order is issued. ...
Found in: Channels
Overview This video explains how you can change the status of a quotation from unsuccessful to pending, for example if the customer has changed their mind after considering the offer. There are step-by-step instructions below the video. Steps Open ...
Found in: Quotes
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: CRM & Data Protection
Question/Problem A sales order on WooCommerce has been marked as shipped, but it did not update a plugin that relates to the item being shipped. Cause Khaos Control's WooCommerce connection does not support any plugins at this time. ...
Found in: WooCommerce
Question/Problem How can I stop KCC from sending stock levels to my channels? Resolution/Solution This must be done one channel at a time, but the process below is identical for all channels. Steps Open the channel and click Edit. Enable the Don't ...
Found in: Permissions
Question/Problem Move with items are not updating stock levels correctly on my channels. Resolution/Solution Please make sure Calc Rel Potential option is ticked against the channel stock setup which can be found in [ Channels | Main | Stock ] ...
Found in: Overview
Fix: Channels stock status export causing crashes with large volumes of data Fix: Building stock items from the relationships tab not working
Found in: What's New
Question When part shipping an order where child components are not yet shipped, Khaos Control Cloud is setting the status as shipped on the channel even though there are still unshipped items. Why is this? Solution By design, the system will send an ...
Found in: Shipments
New Feature: On the [Sales Order | Customer tab] you can now stop the Company Name from printing on sales reports such as invoices New Feature: Mobile version of Grid Selection tool Fix: Export to Courier for DPD, not calculating weights correctly ...
Found in: What's New
Page to add details of how to support Xero for KCC Problems Connecting to Xero If a customer has recently been migrated to v2 of Xero integration and are getting a 500 error when trying to connect, it probably means that they are currently connected. ...
Found in: Xero Accounting