Overview The below will explain the shipping process in KCC, including generating shipping labels. Usage The process is identical for all couriers although Royal Mails Click & Drop service requires the labels to be printed from your Click & Drop ...
Found in: Understanding the process
Question/Problem Why are customer names appearing twice on shipping label? Cause This is happening as your document settings in system setup are set incorrectly. Resolution/Solution Go to [System Setup | Document & Email Settings | Document ...
Found in: Documents
Overview The following video explains how to move sales orders from the Shipping stage in the Sales Invoice Manager. There are step-by-step instructions below the video. Steps Focus on the Shipping stage. Select the sales order, or sales orders, you ...
Found in: Common Actions
Problem How do I produce Courier shipping labels? I need to send a returns label out with my order, how do I do this? Solution When you select 'Assign to Courier' from [Sales invoice Manager] or select 'Process' from within [Quick Despatch] one of ...
Found in: Shipments
Question/Problem Are the Channel shipping rules and Khaos Control Cloud courier banding linked in any way? Resolution/Solution Yes, partly The channel sends the delivery service requested by the customer with the sales order. If the Channel Order ...
Found in: Overview
Question/Problem A sales order on WooCommerce has been marked as shipped, but it did not update a plugin that relates to the item being shipped. Cause Khaos Control's WooCommerce connection does not support any plugins at this time. ...
Found in: WooCommerce
Please download the document attached and complete it. This document has the options that will inform the support technician of your requirements for setting up your APC courier service. Once you have completed the form, please email it ...
Found in: Courier Integrations
Overview This page contains common error messages, known issues with KCC's Amazon Integration and there solutions/resolutions -------------- Amazon shipping error - requires a shipping date at least one day in advance Question/Problem When assigning ...
Found in: Amazon
Overview When using Amazon channels it is essential that your [System Data | Couriers] Amazon Service Desc is correctly named in accordance with Amazon requirements. This is to ensure that shipping notifications are sent to Amazon with the required ...
Found in: Amazon
Problem/Question The ship date shown against a sales invoice in Sales Invoice Manager is different to the sent date shown in the Sales Order list. Why is this? Solution The Ship date displayed in Sales Invoice Manager is the date the order was marked ...
Found in: Addresses & Delivery
Overview The following video explains the despatch process and how to use the Sales Invoice Manager. There are step by step instructions below the video. The Despatch Process Step By Step: Go to [Despach | Sales invoice Manager]. This process assumes ...
Found in: General
Question Is there anyway the system can use the Ass Ref if one order is shipped in multiple shipments? Solution No, your invoice numbers will then not be unique and this is against the law. When doing part shipments each shipment will be given a ...
Found in: Shipments
Problem/Question I've put through a couple of purchase orders with 'shipping' costs added at the Purchase Invoice stage, I expected the cost price of the item to change accordingly as per the message box dictates, however, this isn't happening. ...
Found in: Pricing
Overview This video will show you how to order and, if necessary, drop ship an out of stock item. A step by step guide can be found below the video. Steps Ensure the sales order is saved. Green select the item(s) that require ordering. Use the ...
Found in: Drop Shipping
Problem/Question Where can I save delivery instructions so they appear on shipping labels? Solution Any special delivery instructions will be taken from either the Courier Note field defined against the delivery address, this can be updated from ...
Found in: Addresses & Delivery