Overview This video shows you how to use the grid menu selection tool in Khaos Control Cloud. There are brief instructions below the video. Steps This feature works on all grids throughout the system. Click the purple cog icon at the top of the grid. ...
Found in: User Interface
Problem/Question If multiple items are green selected, how do you unselected them all at once? Solution With multiple items selected you can click the purple cog wheel above the grid and select Clear Selection.
Found in: General
Fix: Postcode lookup styling & selection fix for the default item Fix: Dropdowns not always closing if you click around the screen Fix: Error when Copying a Sales Order Fix: Error when booking in stock for Back Orders Change: Channel Type selection ...
Found in: What's New
New Feature: The second of our Brexit changes - International Harmonisation Codes can now be defined [System Data | Harmonisation Codes] New Feature: Harmonisation Codes can (optionally) be mapped to Stock Types to make adding them to products easier ...
Found in: What's New
New Feature: On the [Sales Order | Customer tab] you can now stop the Company Name from printing on sales reports such as invoices New Feature: Mobile version of Grid Selection tool Fix: Export to Courier for DPD, not calculating weights correctly ...
Found in: What's New
Fix: Resolved issues with using the anonymisation process Restore of double click, which opens record panels Mobile UI enhancements and fixes Fix for columns not hiding and saving previous hidden column selection Fix for drop-ship filter not applying ...
Found in: What's New
Overview This video shows you how to deactivate addresses and contacts, for example if the customer moves or a contact leaves the business. This should be the process rather than deleting the address or contact so that the audit trail of historic ...
Found in: Addresses
Problem Customer placing orders on channels have an option to choose delivery preference and that information is not automatically being used in Khaos Control Cloud. Solution This occurs as your channel order types have not been fully specified in ...
Found in: Shipments
Overview This video explains how to set couriers based on the volume of the order being shipped. Step by step instructions can be found below the video. Steps Go to [System Setup | System Data | Courier Bandings]. Click Edit. Populate the Volume Low ...
Found in: Shipments
Overview The first Keycode a customer uses is called their source Keycode. Marking a Keycode as a Source Keycode means that it is available for selection when you're creating a new customer. You can then use the information gained from the source ...
Found in: Keycodes
Question/Problem Does the price charged to the customer in the channel pass through to Khaos Control Cloud? Resolution/Solution The shipping charge is applied by your channel (pre-order import) and is sent to KCC with the order and the delivery ...
Found in: Overview
Overview This guide contains the instructions on using the mobile version of Khaos Control Cloud. Instructions found in this article are universal for both Android and IOS devices. The mobile version of the software incudes all features of the system ...
Found in: User Interface
Overview This video explains how you export customer details to MailChimp. Step by step instructions are below the video. Steps Go to [Reports | Customer Sales]. Select the customers you wish to export to Mailchimp. Click Actions. Click Export to ...
Found in: MailChimp
Question/Problem At the end of a large data import my system reports it has imported zero lines and has zero errors. What does this mean? Cause This is usually due to a timing issue between the server performing the import and the web browser status ...
Found in: Data Import
Question/Problem How can we do Paypal payment when they are required. Paypal payments are not currently possible within Khaos Control Cloud. Bank account selection for imported orders can only be determined based on the delivery option rather than ...
Found in: Bank Account