Overview This video shows you how to analyse your customer returns. A step by step guide can be found below the video. Steps In Returns, click on the Returns Analysis button. Use the Filters button to run the report by Date Range and/or Return ...
Found in: Processing Customer Returns
Added a new health check to the system which gives you useful information about your system Added a new Customer Returns Analysis report Added row selection checkboxes to the grids Added sticky columns to the grids so that the first few columns of a ...
Found in: What's New
Problem/Question How do I refund the VAT for an exported order? Solution This can be done as part of a return exchange, but it is worth creating a new return reason called 'VAT Refund' so you can identify affected orders easily in the Returns ...
Found in: Credits & Refunds
Overview You can raise a refund for an item at the price that was originally paid by the customer. Usage You can see the items a customer has purchased in the [Customer Service | Product Analysis] screen. Steps Go to [Company] and select the customer ...
Found in: Processing Customer Returns