Problem Customer wishes their sales invoices to begin at a specific number. Solution Support Only. update sequence set cval = 'start number' where sequence_id = '6' update sequence set cval = 'start number' where sequence_id = '211' Ensure that 6 & ...
Found in: Creating Sales Orders & Getting Started
Question/Problem Can I produce an invoice for a Proforma order? Resolution/Solution As a proforma order can't accept a payment until being converted to a sales order, it is not possible to produce an invoice. It is possible to produce an Order ...
Found in: Quotations & Proformas
Overview How to mark a customers address as requiring a Customs Invoice Notes This assumes you have configured your custom invoices. Customs Invoices Configuration When creating a new customer Click on the blue button at the top of the screen. Select ...
Found in: Addresses & Delivery
Overview This video explains how to change the invoice date, delivery date or invoice priority on an invoice in sales invoice manager in Khaos Control Cloud Steps Move the order(s) to the Invoicing stage of Sales Invoice Manager if not already. Green ...
Found in: Understanding the process
Overview You can print or email a customer a copy of their sales invoice and delivery note for their records. This video shows you how you can do this. A step by step guide can be found below the video. You can check later that an email was sent by ...
Found in: Common Actions
Overview This video will show you how to set up the invoice priorities you want to use in the system. Invoice Priorities help identify sales orders in the Sales Invoice Manager that may require special attention, for example if they are same day ...
Found in: Crediting, Invoicing & Statements
Question/Problem We have pre bought credits but have received an invoice, what is the invoice for? Resolution/Solution This invoice is just for your records, if you download it from from your Admin portal you will see that there is nothing to pay as ...
Found in: Billing & Services
Question One of my sales orders has produced a second invoice. Solution This is most likely to have occurred as the result of stock not being available and / or allocated to the order when the first invoice was generated. You would have manually had ...
Found in: Common Actions
Question I am unable to issue a sales invoice and the following error is displayed 'SOrder Code has No Invoice Code Generated Against It'. Solution The invoice for the sale order(s) has not yet been produced, this can be done by selecting Print ...
Found in: Common Actions
Question Is there anyway the system can use the Ass Ref if one order is shipped in multiple shipments? Solution No, your invoice numbers will then not be unique and this is against the law. When doing part shipments each shipment will be given a ...
Found in: Shipments
Question A sales invoice does not include all items from the sales order. Solution This occurs if there was not enough stock to allocate to the order and you have manually released it from the Awaiting Stock sections of [Sales Invoice Manager]. Move ...
Found in: Common Actions
Overview The below will show you how to edit sales orders in Sales Invoice Manager. Usage Open Sales Invoice Manager. Locate the order you wish to edit. If the order is in a non-editable stage, drag and drop the order into Staging. Open the order and ...
Found in: Understanding the process
Problem/Question I have set up one of my suppliers with the wrong currency, and I have delivered a purchase order and it is ready to invoice. How do I delete it so that I can change the currency on the Company and re-input and process the Purchase ...
Found in: Orders & Payments
Question/Problem Invoices older than 30 days have not synced through to Xero. Resolution/Solution The Xero integration is limited to looking back at the last 30 days of invoices from the current date. Any invoices older than 30 days will need to be ...
Found in: Xero Accounting
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Crediting, Invoicing & Statements