Before You Begin This document is intended to be used as a resource alongside the How To Set Up an eBay Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...
Found in: eBay
Problem When linking to my eBay channel I receive an error code 12002. Solution This issue occurs due to a connectivity issue between KCC and eBay. Commonly it is due to the channel not being enabled when the Begin Auth button is selected. However, ...
Found in: eBay
Question/Problem eBay channels are importing orders from before the KCC integration. Resolution/Solution There is no known solution for this issue although it is a problem eBay are aware of. eBbay technical documents state that the cache has some ...
Found in: eBay
Overview This video explains how to set up a new eBay channel in Khaos Control Cloud. This video should be used in conjunction with the KCC eBay Integration Guide and the How To Control Stock Levels On Your Channel video.
Found in: eBay
Question/Problem My eBay channel is not matching any stock items for stock levels or order import, why is this? Resolution/Solution Although there could be a number of reasons, the most likely is due to matching an incorrect value in KCC. eBay ...
Found in: eBay
Problem Channel not working and error message "Error 932: Auth token is expired, User needs to generate a new token for this application" is displayed in the Feedback | Notifications tab. Solution There are several reasons why the ebay token has ...
Found in: eBay
Question/Problem eBay token has expired, how can I re-authorise it? Resolution/Solution To re-authorise you eBay token follow the below steps: Steps Open the Channels area of the system. Select your eBay Channel that you need to reauthorise the ...
Found in: eBay
Question/Problem My eBay channel is not reporting zero stock levels correctly. Cause This is due to the setting of the Out of Stock option in your eBay account rather than in KCC. Resolution/Solution This must be enabled if you require KCC to send a ...
Found in: eBay
Amazon BigCommerce eBay Items listed on eBay without a SKU If you have an item(s) listed on eBay without a SKU you will, by default, experience an import error (Stock Code Unknown) when trying to bring orders for these items into KCC. Steps to ...
Found in: Overview
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Getting Started with Companies
Overview In order to set up a new channel please follow the below steps and select the type of channel you wish to set up when you get to step 5. Steps Click the dropdown menu on the blue button at the top of the KCC screen. Click New Channel. In the ...
Found in: Permissions
Question/Problem Move with items are not updating stock levels correctly on my channels. Resolution/Solution Please make sure Calc Rel Potential option is ticked against the channel stock setup which can be found in [ Channels | Main | Stock ] ...
Found in: Overview
Order Status & Shipping Notifications Once your Channel is up and running in KCC, shipping notifications (also known as order status updates) will be uploaded to your Channel roughly every 8/20 minutes providing the Don’t upload order status toggle ...
Found in: Permissions
Question/Problem How can I stop KCC from sending stock levels to my channels? Resolution/Solution This must be done one channel at a time, but the process below is identical for all channels. Steps Open the channel and click Edit. Enable the Don't ...
Found in: Permissions
Fix: [Channels | eBay] 'Use eBay IOSS Number' option will now retain its value
Found in: What's New