Question/Problem When printing documents using the PrintNode integration I get multiple prints of the document Resolution/Solution In a Windows multi-tenant environment the PrintNode Client will run for every logged-in user and this can result in ...
Found in: Printnode
Overview This video will show you how to create a copy of an existing SP ledger entry. Step by step instructions can be found below the video. Steps 1. In Accounts, open the SP Ledger and locate the entry you wish to duplicate. 2. Go into Edit Mode. ...
Found in: SP Ledger
Problem I need to add the same products from one price list on to a new price list but at a different price. Is it possible to duplicate a price list? Solution Yes, using grid exports you can create a duplicate a price list. Follow the steps below to ...
Found in: Pricelists
Purpose If you have a number of price lists sharing much of the same data, you can save time creating them by duplicating the price lists and then making any necessary changes. How to duplicate a price list: To duplicate your price list you will need ...
Found in: Pricelists
Question/Problem When trying to import a stock file I receive an error similar to the following: 'Duplicate stock type with description...' but there does not seem to be any duplicates on my import file. Resolution/Solution This is an inbuilt quality ...
Found in: Data Import
Question/Problem There are a lot of channel import failures on channel(s), 'skipped - duplicate'. The orders have already imported, but there's a still lengthy list on the dashboard. What can I do? Resolution/Solution This error means the data that ...
Found in: Overview
Problem/Question I have a price list that I need to copy but with a different discount, how can I duplicate it? Solution Price lists must be created individually and can't be duplicated or imported. However, if you have lots of price lists or lots of ...
Found in: Pricelists
Problem/Question Orders are appearing multiple times in the Customer Services grid, why? Solution Although it appears so, the orders themselves are not duplicated. The grid is split into 3 sections; Sales Order, Invoice(s) and Shipment. Each row ...
Found in: Addresses & Delivery
Problem/Question Why does my customer services screen show duplicate orders? Solution It isn't, these are not a duplicate orders but rather the same order with multiple shipments (invoices). The Customer Services grid is broken down into 3 sections: ...
Found in: Creating Sales Orders & Getting Started
Problem Two sales orders have the same customer PO number, how can I enforce a unique value? Solution It is not possible to enforce unique values for Customer PO numbers for sales orders. The reason for this is that the customer has control of this ...
Found in: Creating Sales Orders & Getting Started
Question/Problem What happens if an invoice number already exists in my integrated accounts package? Resolution/Solution Nothing. The system will record an error in the 'Feedback' grid of the [Accounts | Accounts Sync | Export] screen and the invoice ...
Found in: Xero Accounting
Overview You may wish to delete unused stock types, either created in error or surplus to requirement. Usage In order to delete a Stock Level 2 in Khaos Control Cloud when there aren't any other Stock Levels or Stock Items assigned to it you can ...
Found in: Xero Accounting
New Feature: New support for Finance Payments via the BigCommerce channel Fix: Improve Channel stock level sync, by preventing duplicate data and data from other sites
Found in: What's New
Problem/Question How do I create a multi line purchase invoice in the SP Ledger? Solution Multi-line purchase ledger entries are not currently supported in Khaos Control Cloud, however, using the duplicate row feature from the Actions menu allows ...
Found in: SP Ledger
Question/Problem My data hasn't imported correctly, can I reimport it? Resolution/Solution Yes! The import feature of Khaos Control Cloud is designed so that you can re-run it as required and it will only update any information that has changed. ...
Found in: Data Import