Overview The below will explain how to control the behaviour of the Awaiting Date stage of Sales Invoice Manager Usage This feature is controlled by the [System Values] option shown below. The default is to release two days earlier than the planned ...
Found in: Understanding the process
Overview This video explains how you can use the stock value date filter to find out your stock valuation on an earlier date in Khaos Control Cloud. Steps Go to the [Accounts | Stock Value] screen. Click the Filters button. In the popup window set ...
Found in: Stock Value
Problem/Question I have a mistakenly dated a purchase order in the future and I can't not see it in the purchase order grid so I can amend it. Where has it gone? Solution This is easily done. The Purchase Order list is pre-filtered with a date range ...
Found in: Common Purchase Order Actions
Overview If you're creating a sales order and wish to know how you can see when an out of stock item is due to be delivered by the supplier, this video shows you how. A step by step guide can be found below the video. Steps Focus on the item in the ...
Found in: Common Purchase Order Actions
Problem/Question My sales invoices are not being displayed in the reports but are showing in the sales reports. Solution The sales reports within KCC are, by default, filtered to show only sales invoices that have been issued to the accounts and will ...
Found in: TAX Register & Taxing
Overview This video explains how to change the invoice date, delivery date or invoice priority on an invoice in sales invoice manager in Khaos Control Cloud Steps Move the order(s) to the Invoicing stage of Sales Invoice Manager if not already. Green ...
Found in: Understanding the process
Overview This page contains common error messages, known issues with KCC's Amazon Integration and there solutions/resolutions -------------- Amazon shipping error - requires a shipping date at least one day in advance Question/Problem When assigning ...
Found in: Amazon
Overview It is possible to set the date to a format that is a different layout to that used in the United Kingdom. This is a setting that is per user so all users will need to follow the steps below in order to have the date set to a format that ...
Found in: User Interface
Overview The following video explains how to move sales orders from the Future stages, Manual Hold, Awaiting Date and Awaiting Stock, in the Sales Invoice Manager. There are step-by-step instructions below the video. Steps Focus on the Future ...
Found in: Understanding the process
Question/Problem How do I do refunds for orders that have dates before we started using KCC? Resolution/Solution This can be done by using the Create New Customer Return option within the system. The following link will explain how to create a new ...
Found in: Processing Customer Returns
Problem/Question I need to enter multiple delivery dates for the same item on a single Purchase Order, how can I do this? Solution This is possible by repeatedly adding the item for each delivery date to the Purchase Order. You can then amend the due ...
Found in: Common Purchase Order Actions
Problem/Question The ship date shown against a sales invoice in Sales Invoice Manager is different to the sent date shown in the Sales Order list. Why is this? Solution The Ship date displayed in Sales Invoice Manager is the date the order was marked ...
Found in: Addresses & Delivery
Fix: Resolve error when attempting to open the [ Stock | Sales & Purchases | Purchases ] screen Fix: Correct the Order Date field against Purchase Orders to show the Date, not Time
Found in: What's New
Question/Problem Upon changing the delivery date on the invoice, the tax point for the order is not changing / updating. Resolution/Solution Once the order is raised and the delivery date is set, the tax point will be set based on the date the ...
Found in: TAX Register & Taxing
Overview The below will show you how to see you stock levels for a given date. Usage This is possible, however, the system will use the current stock value. The stock levels will be correct. Go to [Accounts | Stock Value]. Set the date filter to: ...
Found in: Booking In & Levels