Overview You can cancel a sales order if the customer no longer wishes to purchase the items from you. See the video to show you how to do this. There are also step by step instructions below the video. Steps Ensure the payment for the order is ...
Found in: Credits & Refunds
Overview This video details the process to be followed if needing to cancel the remaining items on a part shipped order (Back Order). There are step by step instructions below the video. Steps Identify the order in [Sales Invoice Manager] Awaiting ...
Found in: Credits & Refunds
Overview Sometimes you may need to delete an order which has not yet been despatched. Usage As long as you haven't shipped anything, the steps below will remove the order as well as any payment linked to it. Open up the sales order Select the Payment ...
Found in: Credits & Refunds
Overview The below will show you how to delete delivery notes in Khaos Control Cloud. Usage Open the delivery note. Click on the red Delete button in the top right. In the popup, click on the green Yes I Do button, the system will inform you that the ...
Found in: Processing Delivery Notes
New Feature: Tax Relief option added to Stock Items, Customers and Brands; for when certain products are tax free to certain customers Improved: You can now use Email Manager can Resend and Cancel emails Fix: Actions menu not appearing for the ...
Found in: What's New
Overview To unallocate a payment or credit note from a company's status, for example if you have allocated the credit or payment to the incorrect invoice, follow the steps in the following video. A step by step guide can be found below the video. ...
Found in: Crediting, Invoicing & Statements
Overview If you want to create a sales order but don't want the stock to be assigned when you save the order, this video explains the process you need to follow. A step by step guide can be found below the video. Steps In the Sales Order , enter Edit ...
Found in: Creating Sales Orders & Getting Started
Overview This video explains how to delete a payment in the company statement screen. Step-by-step instructions are below the video. Steps Open the company record. Open the Statement tab. Check that the payment hasn't already been allocated to an ...
Found in: Crediting, Invoicing & Statements
Overview This video describes the information in a customer, or a supplier's, statement screen in Khaos Control Cloud. There is information below the video about what options are available from this screen. Usage The company Statement screen allows ...
Found in: Crediting, Invoicing & Statements
Overview This video will show you how to place a customer on credit stop. Step by Step instructions can be found below the video. Steps METHOD ONE 1. In Accounts, open Debt Management. 2. Green-Select the customer you wish to place on Credit Stop. 3. ...
Found in: Debt Management
New Feature: It is now possible to email (or print) multiple statements from the [Debtors List | Statement Run] action New Feature: It is now possible to email a single statement from the [Customer] screen New Feature: Allow consignment numbers to be ...
Found in: What's New
Problem/Question: When trying to edit a record the system is presenting and error message stating that there is a lock on the database, preventing you from proceeding. Solutions: This can manifest itself in 2 ways. 1. Database entry Locked (Stale ...
Found in: Error Messages
Overview The below will show you how to manage rolled up batches when reconciling bank accounts. Usage View what transactions are in a batch Open the bank account. Green select the batch. Click on the Actions button. Select Show Contents of Batch, a ...
Found in: Bank Account
Problem/Question Can I allocate or unallocate stock to / from a sales order without having to use Back Order Manager? Solution Yes! Just follow the steps below from within the sales order - it does not even need to be in Edit mode. Green select the ...
Found in: Addresses & Delivery
Fix: Fix for lookups and Supplier filters becoming corrupt Fix: POrders can now be created from the Reorder screen when filtered on Supplier Fix: Prevent stock items from being imported that are linked to themselves Fix: Exporting grid data will now ...
Found in: What's New