Overview It is possible to setup surcharges for individual products, for example if there is additional packaging or handling that incurs additional costs. This charge is added to the main delivery charge when the products are added to the sales ...
Found in: Pricing
Overview In Khaos Control Cloud you can create a Supplier Return and then gradually add items to it. This video covers the point when you wish to close the return and create a Purchase Credit Note. The step by step instructions are below the video. ...
Found in: Creating Supplier Returns
Overview Sometimes you may need to delete an order which has not yet been despatched. Usage As long as you haven't shipped anything, the steps below will remove the order as well as any payment linked to it. Open up the sales order Select the Payment ...
Found in: Credits & Refunds
Overview If a supplier supplies a stock item, you can add them to that item. You can then add the price you get the item for from the supplier as well as any discounts and lead times. This video describes the options available. A step by step guide ...
Found in: Reordering & Suppliers
Overview With the Sales Order located within the Shipping stage of [Sales Invoice Manager], go to the [Confirm Shipment] screen. Click Edit. Move the orders from the bottom 'Shipped' grid to the top 'To be Shipped' grid. This can be done by either ...
Found in: Credits & Refunds
Overview If you add a payment incorrectly and wish to delete it, this video describes the process. A step by step guide can be found below the video. Steps Ensure the Sales Order is in Edit mode. Go to the Payment tab. Green select the payment line ...
Found in: Payments & Pricing
Overview If you're using the Back Order Manager you may wish to filter by sales order to see what items the sales order does have allocated. This video explains how to do this. Steps Go to [Despatch | Back Order Manager]. Click the order you wish to ...
Found in: Backorder Management
Overview This video explains how to create a special offer that is triggered by the sales order value. Step by step instructions are below the video. Video Steps Go to [Promotions | Special Offers]. Click Edit. Enter the order value details required ...
Found in: Special Offers
Overview You can print or email a sales order acknowledgement to a customer, this video explains how to do this from a sales order. There are step-by-step instructions below the video. Steps Open the sales order. Click on the Actions button. Select ...
Found in: CRM & Communication Log
Overview The below will show you how to delete purchase orders in Khaos Control Cloud. Usage Open the purchase order you wish to delete Click on the red Delete button at the top right of the screen. Click on the Yes I do button. Notes You can’t ...
Found in: Common Purchase Order Actions
Overview This video explains where you can see how the Stock Value of a Stock Item has been calculated. A step by step guide can be found below the video. Steps Open the Stock Item Record. Ensure that you are in the Properties tab. Use the Actions ...
Found in: Pricing
Overview In Sales Report you can view order but Sales Order as well as the default Sales Invoice view Usage With your sales report open, click the filters button and scroll down. Near the bottom of the popup you will find a Sales Orders filter, which ...
Found in: Reporting
Overview When you're booking in stock using a Delivery Note, it is possible to control how many items will be reserved for back orders. This video explains how you do this. A step by step guide can be found below the video. Steps Open or Create an ...
Found in: Backorder Management
Overview The following explains how to add the dimensions (height, width and depth) and also the weight to a stock item. This can be used when deciding which courier to use, how much to charge and when picking and packing. Usage Open the stock item ...
Found in: Getting Started with Stock
Overview This video shows how you can setup a Special Offer to automatically add items to sales orders. You can configure this to add different quantities so the customer can decide whether they wish to purchase the items or not. A step by step guide ...
Found in: Special Offers